Technology Adoption & Onboarding Specialist

Caterpillar Brazil; São Paulo; Híbrido; BRL 120 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical plan

Dental plan

Medicines reimbursement

Private pension plan

Profit share

Meal assistance

Transportation

Life and personal insurance

Extended maternity and paternity leave

Employee resources group

Resumo da oferta

Caterpillar Brazil in São Paulo is seeking a Customer Success Specialist to act as the regional SME for designated technology solutions and to drive adoption that maximizes customer value.

The role will lead onboarding and success plans across 30/60/90 day milestones, collaborating with customers, commercial teams, and technical stakeholders to achieve strong operational outcomes. Travel up to 60% may be required in domestic and international contexts.

Qualificações

• Bachelor’s degree in engineering, Technology or related field.
• Experience with digital technologies applied to construction or heavy equipment operations.
• Experience working directly with customers, supporting technology adoption and operational improvement initiatives.
• Knowledge of the regional construction market and key industry trends.
• Fluent English.

Responsabilidades

• Act as the regional SME for designated technology solutions and applications.
• Drive technology adoption and optimization by providing data-driven recommendations that maximize customer value.
• Lead customer onboarding and success plans, ensuring effective technology utilization through the first 30, 60, and 90 days.
• Identify customer challenges and opportunities, providing actionable feedback to support regional growth and service development.
• Support field follow-up programs and contribute to continuous platform and process improvements.
• Collaborate with customers, commercial teams, and technical stakeholders to achieve operational and business outcomes.

Conhecimentos

Customer Focus

Service Excellence

Communication

Problem Solving

Relationship Mgmt

Formação académica

Bachelor’s degree in engineering or related field

Ferramentas

VisionLink

Fleet management systems

Digital solutions

Descrição da oferta de emprego

Career Area: Sales Job Description:

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

What you will do:

• Act as the regional Subject Matter Expert (SME) for designated technology solutions and applications.
• Drive technology adoption and optimization by providing data-driven recommendations that maximize customer value.
• Lead customer onboarding and success plans, ensuring effective technology utilization through the first 30, 60, and 90 days.
• Identify customer challenges and opportunities, providing actionable feedback to support regional growth and service development.
• Support field follow-up programs and contribute to continuous platform and process improvements.
• Collaborate with customers, commercial teams, and technical stakeholders to achieve operational and business outcomes.

What you have:

• Customer Focus: Knowledge of values and practices that prioritize customer needs and satisfaction, and the ability to translate this into tailored solutions.
• Service Excellence: Understanding of customer service concepts and the ability to meet or exceed expectations through direct or indirect support.
• Effective Communication: Ability to clearly convey, receive, and interpret information using appropriate communication methods.
• Problem Solving: High level of initiative, open-mindedness, and intercultural competence to create a team atmosphere. Knowledge of tools and techniques to identify, anticipate, and resolve organizational or operational issues.
• Relationship Management: Ability to build and maintain strong working relationships with customers, suppliers, and colleagues.

Basic Requirements:

• Bachelor’s degree in engineering, Technology or related field.
• Experience with digital technologies applied to construction or heavy equipment operations.
• Experience working directly with customers, supporting technology adoption and operational improvement initiatives.
• Knowledge of the regional construction market and key industry trends.
• Fluent English.

Top Candidates will also have:

• Strong knowledge of Caterpillar technologies, VisionLink, fleet management systems and digital solutions.
• Experience leading customer onboarding, training or technology implementation programs.
• Experience in machine applications, production processes or construction operations.
• Demonstrated ability to analyze operational data and provide recommendations that improve customer outcomes.
• Experience in coaching, facilitation or change management initiatives.

Additional Information:

• This position requires the employee to work onsite at various customer operations.
• This position requires above-average commitment and willingness to travel at least 60% of the time domestic and international.

Some of the offered benefits:

• Medical plan
• Dental plan
• Medicines reimbursement
• Psychological, Legal, Social and Finance Support Program
• Private pension plan
• Profit share
• Meal assistance
• Christmas basket
• Transportation
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport)

*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location.

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels (www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc), and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process.

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position.

Posting Dates: August 31, 2026 - September 6, 2026

Caterpillar is an Equal Opportunity Employer.

Qualified applicants of any age are encouraged to apply.

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.