Principal Service Leader

Volvo Group; Curitiba; On-site; BRL 489,000 - 603,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Generous paid time off

Retirement savings plan

Volvo Group University

Work-life balance

Job summary

Volvo Group DTO is seeking a Service Leader for SRE Digital Production, Run & Build Services to drive governance, performance, and modernization across global delivery domains and partners. You will report to the Head of SRE Engineering & Production and shape service outcomes for applications, security, and compliance in a complex enterprise ecosystem.

In this role you will lead KPI governance, stakeholder alignment, and cross-functional collaboration, ensuring delivery models are followed.

Qualifications

• Strong understanding of SRE principles and automation.
• Experience in Application Delivery/Operations within enterprise environments.
• Knowledge of ITIL and SIAM.
• University/master's degree or equivalent in relevant area.

Responsibilities

• Act as the primary interface between the Delivery Domain, Strategic partner, and business stakeholders.
• Govern service performance through KPIs, reporting, dashboards, financial oversight, and operational reviews.
• Lead the governance operating model, ensuring alignment, accountability, and effective decision-making across stakeholders and suppliers.
• Manage operational and tactical governance for applications and services within scope, ensuring adherence to delivery models and governance frameworks.
• Monitor service health, delivery performance, risks, and issues, driving timely resolution and escalation when required.
• Lead continuous improvement initiatives focused on stability, efficiency, quality, security, compliance, and operational excellence.
• Coordinate application modernization, technical debt reduction, and decommissioning activities in line with strategic objectives.
• Manage escalations and gather requirements and topics for Service Improvements
• Manage financial follow-ups within the area of scope, approval, and reporting for any additional service effort beyond service agreement
• Support Application teams in achievement maturity in Group Priority “0” KPIs and initiatives across Quality, Security & Compliance areas
• Resolve trade-offs between stability, small enhancements, and capacity.
• Escalate exceptions requiring governance or business decision-making.
• Ensure adherence to delivery model
• Operational Follow up and escalation point
• Request management and prioritization

Skills

SRE principles

Reliability engineering

Automation

Service operations

ITIL & SIAM

English fluency

Enterprise environments

Education

Master's degree or equivalent

Job description

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Position Type: Professional

Permanent/Temporary: Permanent

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

At Digital Technology & Operations, you will contribute to the transformation of our company, the transport industry, and society at large. You will be part of the Site Reliability Engineering unit team within Digital Excellence and IT Operations & Quality function. IT Operations & Quality provide a safe, secure and cost-effective IT landscape for the company to execute, securing industrial uptime and quality management.

In Site Reliability Engineering department, we aim to provide cost efficient services that are best in class in Application Development, Application Maintenance, Application Operations and Application Security posture. We are a team composed of Service Leaders, working in a tight relationship with our preferred partner. We make sure that the services we manage are delivering the right outcomes to our organization now and tomorrow, and we ensure that these services are understood, used and consumed in a proper manner.

As a Service Leader for SRE Digital Production, Run & Build Services you will be reporting to the Head of SRE Engineering & Production. In this role you will operate in a global context, having a number of interfaces, including Volvos infrastructure partners, application teams, business stakeholders, and other strategic suppliers. You will belong to a newly formed team so you have possibilities to influence and steer the direction of the role.

Your future team

You will work with other dedicated Service Leaders responsible for other services provided to the Volvo Group from the Site Reliability Engineering unit and within IT Operations & Quality.

In this role you will:

• Act as the primary interface between the assigned Delivery Domain, Strategic partner, and business stakeholders.
• Govern service performance through KPIs, reporting, dashboards, financial oversight, and operational reviews.
• Lead the governance operating model, ensuring alignment, accountability, and effective decision-making across stakeholders and suppliers.
• Manage operational and tactical governance for applications and services within scope, ensuring adherence to delivery models and governance frameworks.
• Monitor service health, delivery performance, risks, and issues, driving timely resolution and escalation when required.
• Lead continuous improvement initiatives focused on stability, efficiency, quality, security, compliance, and operational excellence.
• Coordinate application modernization, technical debt reduction, and decommissioning activities in line with strategic objectives.
• Manage escalations and gather requirements and topics for Service Improvements
• Manage financial follow-ups within the area of scope, approval, and reporting for any additional service effort beyond service agreement
• Support Application teams in achieving maturity in Group Priority “0” KPIs and initiatives across Quality, Security & Compliance areas
• Resolve trade-offs between stability, small enhancements, and capacity.
• Escalate exceptions requiring governance or business decision-making.
• Ensure adherence to delivery model
• Operational Follow up and escalation point
• Request management and prioritization

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

• Strong understanding of SRE principles, reliability engineering, automation, and modern service operations.
• Experience in Application Delivery, Application Operations within complex enterprise environments.
• Strong knowledge of application landscape and processes for Digital Engineering and Digital Production.
• Knowledge and experience of ITIL and SIAM
• University/master's degree or equivalent in relevant area
• Service oriented mindset
• Leader who balances governance and accountability.
• Change agent who thrives in driving modernization, transformation, and continuous improvement.
• Solid understanding of SDLC governance and delivery practices
• Agile development and practices
• Experience in Governance and IT Service management: Directing, planning and monitoring of outcome-based services
• Extensive supplier and stakeholder management skills
• Experience from functional management in a global context
• Experience with steering of projects and programs
• Excellent prioritization skills and ability to eliminate roadblocks
• Complete proficiency in English

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

This bullet-pointed section should answer the following questions. You may ask team members what they enjoy.
Describe how you care for people and value their wellbeing.
Talk about the atmosphere in the team together with the flexible arrangements and work life balance you offer.
Highlight the opportunities to develop, build a career and work globally or cross-functionally.
Relate to location, physical work environment and services on site when they are selling points.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $96,000.00 - $118,500.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:

Competitive medical, dental and vision insurance.

Generous paid time off.

Competitive matching retirement savings plans.

Working environment where your safety, health and wellbeing come first.

Focus on professional and personal development through Volvo Group University.

Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Volvo Group Digital Technology & Operations (DTO) is a new division. The organizational set up is structured around domains, digital products with functions for digital excellence to deliver outstanding customer experience.

Joining the new DTO division means being part of a fast-moving digital product-oriented organization where teams truly own what they build from idea to delivery. In DTO, we work in agile, cross-functional teams, mastering the latest technology, and creating outstanding digital experiences that make a real difference for our colleagues and Volvo Group customers around the world. We put people first and build our culture on trust, passion, customer success, change, and performance. If you want to grow, collaborate across functions and entities, and help shape the future of digital products within Volvo Group, DTO is a great place to be.

Job Category: Information Technology

Organization: Volvo Group Digital Technology & Operations

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.