Principal Product Manager, Customer Experience & Business Trends

Amazon.co; São Paulo; On-site; BRL 300,000 - 420,000; Full time

Benefits offered by this job

Job summary

Amazon is seeking a Principal Product Manager to lead the CXBT LATAM charter, combining customer obsession with rigorous data analytics to shape the region's customer experience and growth. You will own the roadmap, partner with regional leaders, and influence strategic decisions across consumers, sellers, and partners.

You will work with global teams, manage studies from design to recommendations, and build a high-performing, inclusive culture while expanding capabilities in LATAM.

Qualifications

• Bachelor's degree required.
• Experience in product or program management.
• Experience owning/driving roadmap strategy.
• Experience with end-to-end product delivery.
• Experience with product delivery tradeoffs.
• English language communication skills.

Responsibilities

• Lead the roadmap and delivery for CXBT in LATAM.
• Build strong partnerships to understand business challenges, translating them into hypotheses and actionable analysis requirements.
• Lead large-scale studies, from designing methodologies and collecting/analyzing data to delivering strategic recommendations to international business leaders.
• Collaborate across teams globally, sharing insights and best practices, driving continuous improvement, and fostering a culture of innovation.
• Lead team and its growth, fostering a high-performing and inclusive culture.

Skills

Roadmap ownership

Product delivery

English communication

Education

Bachelor's degree

Job description

Principal Product Manager, Customer Experience & Business Trends

Amazon is seeking an Principal to join our Customer Experience and Business Trends (CXBT) team leading the Latin America charter. The team's mission is to ensure Amazon raises the bar on customer experience. This person should be customer-obsessed, data-oriented, a self-starter, and excited to innovate. This role would be the single threaded leader for CXBT team in LATAM working closely with regional Amazon leadership to shape customer experience in the region. The role covers a wide scope; we work across product lines, customer groups - like consumers, sellers, vendors and others as well as across the customer journey from discovery to post-purchase. We relentlessly challenge the status quo and innovate in order to work on the most ambiguous and challenging opportunities facing our businesses. You would own and deliver a roadmap to generate insights using a customer backwards lens. This will require you to use creativity, analytics and curiosity to build new methodologies, advocate for the customer and influence strategic decisions.

Key job responsibilities

• Lead the roadmap and delivery for CXBT in LATAM
• Build strong partnerships with key stakeholders to deeply understand business challenges, translating complex problems into clear hypotheses and actionable analysis requirements.
• Lead large-scale, complex studies, from designing methodologies and collecting/analyzing data to delivering strategic recommendations to international business leaders.
• Collaborate across teams globally, sharing insights and best practices, driving continuous improvement, and fostering a culture of innovation.
• Lead team and its growth, fostering a high-performing and inclusive culture.

About the team

Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, streamers, gamers). Our team is truly international, with members located in multiple countries around the world, enabling us to bring a global perspective to our work.

Basic Qualifications

• Bachelor's degree
• Experience in product or program management, product marketing, business development or technology
• Experience blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience in English-language communication skills, both written and verbal

Preferred Qualifications

• Experience owning technology products

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.