Pleno IT Support Analyst

Fifty5Blue; São Paulo; Remote; BRL 60,000 - 120,000; Full time

Job summary

Fifty5Blue seeks a Pleno IT Support Analyst to provide remote first-line IT support for employees. You triage tickets, resolve incidents, and escalate as needed to keep operations running smoothly.

Requirements include a degree in IT/CS, strong GWS Admin, Windows, Office 365, iOS/macOS environments, Advanced English, and AD/Azure knowledge. Spanish a plus. Working hours cover part of the Northern Hemisphere time.

Qualifications

• Completed degree in IT, CS, or related fields.
• Experience in IT technical support with Google Workspace Admin, Windows Workstation, Office/Microsoft 365, and iOS/macOS environments.
• Advanced English proficiency.
• Knowledge of Google Workspace Admin, AD and Azure.

Responsibilities

• Triage and resolve IT tickets or escalate when needed.
• Provide remote first-level IT support for company employees.
• Perform problem analysis and suggest process improvements.
• Update area controls regularly.
• Assist Digital Workspace team activities as needed.

Skills

Advanced English

Problem analysis

Education

Completed degree in IT / CS / Systems Engineering / related fields

Tools

Google Workspace Admin

Windows Workstation

Microsoft 365 Admin

Active Directory

Azure

MacOS

Job description

## Pleno IT Support AnalystApply: São Paulo, Avenida Francisco Matarazzo Ground Floor: Full time: Posted Yesterday: End Date: November 30, 2026 (29 days left to apply): R100857We help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.**Job Details**#VL#Remote Remote support for IT technical demands and implementation of IT projects. **Key Responsibilities** * Perform triage, resolve tickets (incidents, requests, and questions), or escalate to specialized teams when necessary;* Provide remote first-level support for tickets (incidents, requests, and questions) from company employees;* Problem analysis;* Analyse and propose process improvements;* Regularly update area controls;* Implement technical definitions as part of a team;* Work on Digital Workspace team activities as required by demand. **Technical Skills:** Must have: * Completed degree in Information Technology, Computer Science, Systems Engineering, or related fields;* Experience in IT technical support, having worked with Google Workspace (GWS) Administration, Windows (Workstation), Office/Microsoft 365 and iOS/MacOS (Mobile and MacBook) environments ;* Advanced English ;* Knowledge of Google Workspace – Administrative Environment ;* MS OFFICE 365 – Administrative Environment ;* Active Directory (AD) and Azure (ID-ENTRA);* MacOS operating systems. Nice-to-Have * Knowledge of tools: Cryptography, antivirus, computer formatting and Active Directory (AD);* Intermediate Spanish;* Certifications ;* Google Workspace Administrator ;* ITIL 4 Foundation or higher ;* Microsoft 365 Fundamentals (MS-900) ;* Microsoft Azure Fundamentals (AZ-900). Working hours: 04:00 – 13:00 (Covering part of the time zone of the Northern Hemisphere from Brazil). **Country**Brazil**Why join Fifty5Blue?** We pride ourselves on understanding people, and what makes us think and act the way we do. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Fifty5Blue.