IT Support Analyst Senior

Fifty5Blue; São Paulo; Remote; BRL 42,000 - 72,000; Full time

Job summary

Fifty5Blue, a Brazil-based technology firm, seeks an IT Support Specialist to provide remote first-line support for tickets, perform triage, and collaborate with global teams to keep systems running smoothly.

You will hold a completed degree in IT/CS/SE and have hands-on experience with Google Workspace Administration, Windows workstations, Office 365, and iOS/macOS environments, plus Active Directory and Azure.

Qualifications

• Degree in IT/CS/SE or related field.
• Experience in IT support with Google Workspace Administration and Windows/Office 365 environments.
• Advanced English language skills.
• Knowledge of Google Workspace Admin Environment and MS Office 365 Admin.
• Experience with Active Directory and Azure.
• MacOS knowledge.

Responsibilities

• Triage tickets and resolve incidents or escalate to specialized teams when necessary.
• Provide remote first-level support for tickets from company employees.
• Perform problem analysis and contribute to root-cause investigation.
• Analyse and propose process improvements to IT workflows.
• Regularly update area controls and configurations.
• Implement technical definitions as part of a team.
• Participate in Digital Workspace team activities as required by demand.

Skills

IT support experience

Advanced English

Education

Degree in IT/CS/SE

Tools

Google Workspace Admin

Windows Workstations

Office 365 Admin

iOS/macOS Environments

Active Directory

Azure

MacOS

Job description

We help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Job Details

#VL

#remote

Remote support for IT technical demands and implementation of IT projects.

Key Responsibilities

• Perform triage, resolve tickets (incidents, requests, and questions), or escalat[e?] to specialized teams when necessary;
• Provide remote first-level support for tickets (incidents, requests, and questions) from company employees;
• Problem analysis;
• Analyse and propose process improvements;
• Regularly update area controls;
• Implement technical definitions as part of a team;
• Work on Digital Workspace team activities as required by demand.

Technical Skills

• Completed degree in Information Technology, Computer Science, Systems Engineering, or related fields;
• Experience in IT technical support, having worked with Google Workspace (GWS) Administration, Windows (Workstation), Office/Microsoft 365 and iOS/MacOS (Mobile and MacBook) environments ;
• Advanced English;
• Knowledge of Google Workspace – Administrative Environment ;
• MS OFFICE 365 – Administrative Environment ;
• Active Directory (AD) and Azure (ID-ENTRA) ;
• MacOS operating systems .

Nice-to-Have

• Knowledge of tools: Cryptography, antivirus, computer formatting and Active Directory (AD);
• Proficiency in PowerShell scripting;
• MS Power Platform (low-code) ;
• Language: Intermediate Spanish ;
• Certifications ;
• Google Workspace Administrator ;
• ITIL 4 Foundation or higher;
• Microsoft 365 Fundamentals (MS-900);
• Microsoft Azure Fundamentals (AZ-900) .

Working hours: 04:00 – 13:00 (Covering part of the time zone of the Northern Hemisphere from Brazil).

Candidaturas até 08/11

Country

Brazil

Why join Fifty5Blue?

We pride ourselves on understanding people, and what makes us think and act the way we do.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Fifty5Blue.