Pleno IT Support Analyst

Fifty5Blue Sweden Ab; Brasil; Remote; BRL 40,000 - 70,000; Full time

Job summary

Fifty5Blue Sweden Ab is seeking a remote IT support specialist to handle first-line support for tickets across Google Workspace, Windows, and Microsoft 365 environments. You will work with MacOS and iOS devices, providing structured issue resolution and contributing to IT process improvements.

Requires degree in IT-related field and advanced English. The role offers flexible hours to cover the Northern Hemisphere time zones from Brazil and a collaborative, inclusive culture.

Qualifications

• Degree in Information Technology, Computer Science, Systems Engineering, or related field.
• Experience in IT technical support with Google Workspace Administration, Windows, Office 365 and iOS/MacOS environments.
• Advanced English proficiency.
• Knowledge of Google Workspace - Administrative Environment.
• MS Office 365 Administrative Environment.
• Active Directory (AD) and Microsoft Azure.

Responsibilities

• Perform triage, resolve tickets, or escalate to specialized teams when necessary.
• Provide remote first-level support for tickets from company employees.
• Problem analysis and resolution.
• Analyse and propose process improvements.
• Regularly update area controls.
• Implement technical definitions as part of a team.
• Contribute to Digital Workspace team activities as needed.

Skills

IT support experience

Google Workspace admin

Windows admin

Microsoft 365 admin

macOS/iOS support

Advanced English

Education

Degree in IT/CS/Systems Eng

Tools

Google Workspace Admin

MS Office 365 Admin

Active Directory

Azure

MacOS

Windows

Job description

We help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Job Details

#VL

#Remote

Remote support for IT technical demands and implementation of IT projects.

Key Responsibilities

• Perform triage, resolve tickets (incidents, requests, and questions), or elevate to specialized teams when necessary
• Provide remote first-level support for tickets (incidents, requests, and questions) from company employees
• Problem analysis
• Analyse and propose process improvements
• Regularly update area controls
• Implement technical definitions as part of a team
• Work on Digital Workspace team activities as required by demand

Technical Skills

Must have:

• Completed degree in Information Technology, Computer Science, Systems Engineering, or related fields
• Experience in IT technical support, having worked with Google Workspace (GWS) Administration, Windows (Workstation), Office/Microsoft 365 and iOS/MacOS (Mobile and MacBook) environments
• Advanced English
• Knowledge of Google Workspace - Administrative Environment
• MS OFFICE 365 - Administrative Environment
• Active Directory (AD) and Azure (ID-ENTRA)
• MacOS operating systems

Nice-to-Have

• Knowledge of tools: Cryptography, antivirus, computer formatting and Active Directory (AD)
• Intermediate Spanish
• Certifications
• Google Workspace Administrator
• ITIL 4 Foundation or higher
• Microsoft 365 Fundamentals (MS-900)
• Microsoft Azure Fundamentals (AZ-900)

Working hours: 04:00 - 13:00 (Covering part of the time zone of the Northern Hemisphere from Brazil).

Country

Brazil

Why join Fifty5Blue?

We pride ourselves on understanding people, and what makes us think and act the way we do.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Fifty5Blue.