IT Support Analyst Senior

Fifty5Blue Sweden Ab; Brasil; Remote; BRL 42,000 - 65,000; Full time

Job summary

Fifty5Blue Sweden Ab is seeking a remote IT support specialist to handle triage, troubleshooting, and escalation for a multinational workforce. You will support Google Workspace, Windows, MacOS/iOS, and Microsoft 365 environments while collaborating with cross-functional teams.

The role requires an IT-related degree and strong English communication. Flexibility to cover a portion of the Northern Hemisphere time zone from Brazil is expected; prior ITIL or security knowledge is a plus.

Qualifications

• Bachelor-level degree in IT or related field.
• Experience in IT support with Google Workspace, Windows and MS 365.
• Advanced English proficiency and strong problem solving.

Responsibilities

• Perform triage, resolve tickets or escalate to specialists.
• Provide remote first-level support for employee tickets.
• Analyze problems and propose improvements.
• Regularly update area controls and standards.
• Implement technical definitions within a team.
• Contribute to Digital Workspace team activities as needed.

Skills

IT support

GWS Admin

Windows OS

MS 365 Admin

MacOS/iOS

Advanced English

Active Directory

Azure AD

MacOS

Education

Degree in Information Technology / CS / Systems Engineering or related field

Tools

Google Workspace Admin Environment

Windows Admin

MS 365 Admin Environment

Active Directory

Azure

MacOS Admin

PowerShell scripting

Job description

Job Details

#VL

#remote

Remote support for IT technical demands and implementation of IT projects.

Key Responsibilities

• Perform triage, resolve tickets (incidents, requests, and questions), or elevate to specialized teams when necessary;
• Provide remote first-level support for tickets (incidents, requests, and questions) from company employees;
• Problem analysis;
• Analyse and propose process improvements;
• Regularly update area controls;
• Implement technical definitions as part of a team;
• Work on Digital Workspace team activities as required by demand.

Technical Skills

Must have

• Completed degree in Information Technology, Computer Science, Systems Engineering, or related fields;
• Experience in IT technical support, having worked with Google Workspace (GWS) Administration, Windows (Workstation), Office/Microsoft 365 and iOS/MacOS (Mobile and MacBook) environments ;
• Advanced English ;
• Knowledge of Google Workspace - Administrative Environment ;
• MS OFFICE 365 - Administrative Environment ;
• Active Directory (AD) and Azure (ID-ENTRA) ;
• MacOS operating systems .

Nice-to-Have

• Knowledge of tools: Cryptography, antivirus, computer formatting and Active Directory (AD);
• Proficiency in PowerShell scripting;
• MS Power Platform (low-code) ;
• Language: Intermediate Spanish ;
• Certifications ;
• Google Workspace Administrator ;
• ITIL 4 Foundation or higher;
• Microsoft 365 Fundamentals (MS-900);
• Microsoft Azure Fundamentals (AZ-900) .

Working hours

04:00 - 13:00 (Covering part of the time zone of the Northern Hemisphere from Brazil).

Candidaturas até 08/11

Country

Brazil

Why join Fifty5Blue?

We pride ourselves on understanding people, and what makes us think and act the way we do.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Fifty5Blue.