Patient Support Coordinator

Sagan Recruitment; Brasil; Teletrabalho; BRL 20.000 - 35.000; Tempo integral

Resumo da oferta

Sagan Recruitment seeks a Patient Support Coordinator to streamline communication for patients needing sleep testing services. The role involves confirming appointments, maintaining CRM data, and providing compassionate support throughout the patient journey. Ideal candidates possess strong communication skills and have a quiet work environment for calls. Join a passionate team enhancing patient care options.

Qualificações

• 60+ WPM typing speed required.
• Excellent spoken and written English.
• Quiet work environment suitable for calls.

Responsabilidades

• Coordinate communication and confirm appointments for sleep testing services.
• Respond to inbound phone calls with professionalism and empathy.
• Update CRM records in real time.

Conhecimentos

Communication

Attention to detail

Multi-tasking

Ferramentas

GoHighLevel

Airtable

Slack

GSuite

Hubspot

Dialpad

Descrição da oferta de emprego

Direct message the job poster from Sagan Recruitment

Work Schedule: Monday - Friday, 8:00 AM to 4:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a growing U.S.-based healthcare provider focused on delivering compassionate, accessible care through modern tools and remote coordination. Their team is fast-moving, detail-oriented, and passionate about improving patient experience from the first touchpoint to long-term treatment success.

Position Overview:

We're seeking a dedicated and highly organized Patient Support Coordinator to serve as the front-line connection for patients seeking sleep testing services. You'll be responsible for coordinating communication, confirming appointments, maintaining accurate CRM data, and ensuring patients feel supported throughout their journey.

Key Responsibilities:

• Text, call, and email inbound leads to confirm interest and eligibility for sleep testing.
• Set reminders and follow up with patients who haven't responded to prior outreach.
• Answer questions about the sleep testing process with clarity, compassion, and professionalism.
• Schedule appointments or send referrals to partner providers.
• Respond to inbound phone calls with professionalism and empathy.
• Update CRM records in real time and maintain a clean, organized pipeline.
• Follow up with patients after diagnosis to check on their progress and satisfaction.
• Flag patient or clinic issues and escalate when necessary.
• Monitor and respond to social media comments, DMs, and support tickets.
• Be responsive and available during working hours via internal communication tools.

Qualifications:

• 60+ WPM typing speed.
• Excellent spoken and written English.
• Strong attention to detail and high reliability.
• Ability to juggle multiple conversations and follow up independently.
• Quiet work environment suitable for calls.
• Comfortable using tools like GoHighLevel, Airtable, Slack, GSuite, Hubspot, and Dialpad (or willing to learn quickly).

Nice-to-Haves:

• Prior experience supporting U.S. or Canadian healthcare clinics.
• Familiarity with HIPAA compliance and handling PHI (Protected Health Information).

Resume Submission Guidelines:

To help us review your application efficiently, please submit your resume in ENGLISH text-based PDF format only.

Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Medical Practices and Hospitals and Health Care

Referrals increase your chances of interviewing at Sagan Recruitment by 2x

Get notified about new Patient Coordinator jobs in Brazil.

Brazil - Patient Relations Coordinator & Key Account Manager

Associate II, TMF Operations - Brazil - Remote

Virtual Administrative Assistant – Cross-Functional Team Support

Administrative Assistant (Pharmaceutical Industry)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.