Operations Trainer

Kaizen Gaming; São Paulo; On-site; BRL 60,000 - 80,000; Full time

Job summary

Kaizen Gaming, based in São Paulo, is seeking an Operations Trainer to manage the training process for new hires in the Operations division. You will be responsible for facilitating training sessions on new processes and gaming products while establishing a strong communication with Quality Control.

The ideal candidate will possess coaching skills, fluency in English, and knowledge of tools like G-suite and Jira. A passion for diversity and inclusion is essential.

Qualifications

• 2+ years of experience in a training or coaching role.
• Ability to effectively convey knowledge and skills.
• Experience working in a fast-paced environment.

Responsibilities

• Prepare, plan, and run training sessions including induction.
• Train newly hired staff across various Operations Departments.
• Conduct classroom and on-the-job training sessions.

Skills

Training - Coaching skills

Transmitting Knowledge skills

Fluency in English

Team spirit

PC literacy (G-suite, Jira, Zendesk)

Excellent interpersonal, planning and teaching skills

Relevant working experience in a similar role

Experience in Gaming industry

Job description

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets.

We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2,700 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let’s start with the role

A Trainer is responsible for the training path of the newly hired staff in the Operations division and their smooth induction to Kaizen. They train staff on new processes and skills, software tools, and gaming products.

As an Operations Trainer you will:

• Prepare, plan, and run training sessions including induction training, developmental training, and awareness programs;
• Be responsible and accountable for the training of newly hired staff for various Operations Departments;
• Conduct both classroom training and “on-the-job” training, either remotely or in the office (various locations worldwide);
• Provide training on new features, new processes, and product-related awareness;
• Establish communication and cooperation with the Quality Control team and use its input to create proper training techniques;
• Act as evangelist and/or ambassadors for newly updated processes and functions by facilitating the related changes and supporting the agents through the change process;
• Work as a project officer in order to deliver specific tasks assigned;
• Liaise with the managers of various departments to ensure that all agents have the required knowledge level;

What you’ll bring:

• Relevant working experience in a similar role
• Training - Coaching skills
• Transmitting Knowledge skills
• Fluency in English
• Team spirit
• PC literacy (G-suite, Jira, Zendesk)
• Excellent interpersonal, planning and teaching skills
• Experience in Gaming industry

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or age.

Recruitment Privacy Notice

Regarding the data you share with us, you may find and read our recruitment privacy notice here.