Operations Supervisor

Chat Xcel; Buenos Aires; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Chat Xcel, a fast-growing agency, is seeking an Operations Supervisor to manage remote team operations effectively. This role involves developing schedules, onboarding new team members, and fostering a positive work culture while ensuring efficient workflows. Ideal for proactive candidates with strong leadership and communication skills, it offers a remote role backed by a supportive culture and growth opportunities.

Serviços

100% remote work

Flexible hours

Professional development opportunities

Supportive company culture

Qualificações

• Proven experience in operations, team supervision, or coordination preferred in a startup, BPO, or remote environment.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent written and verbal communication skills in English.

Responsabilidades

• Lead and oversee daily operational activities including scheduling and onboarding.
• Serve as the first point of contact for operational questions and issues.
• Monitor team performance and document standard operating procedures.

Conhecimentos

Organizational skills

Multitasking

Problem-solving

Communication

Descrição da oferta de emprego

2 days ago Be among the first 25 applicants

This range is provided by Chat Xcel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Title: Operations Supervisor (Remote)

Location: Remote (Preference for candidates based in Latin America or similar time zones)

Employment Type: Full-time

About Us

We are an early-stage, fast-growing agency focused on building a dynamic and supportive team of online professionals. Our mission is to create an efficient, transparent, and positive operational environment that empowers our team members and drives company growth.

Role Overview

We are looking for a proactive and organized Operations Supervisor to lead and oversee daily operational activities, including scheduling, onboarding, and team coordination. This role is critical to ensuring smooth workflows and supporting our remote team’s success. The ideal candidate thrives in a fast-paced startup environment and has excellent communication and leadership skills.

Key Responsibilities

• Develop, maintain, and communicate weekly and daily team schedules to ensure optimal coverage.
• Lead the onboarding process for new team members, ensuring all administrative and training steps are completed efficiently.
• Assign peer mentors and track onboarding progress, providing support and feedback.
• Serve as the first point of contact for operational questions, scheduling conflicts, and day-to-day team issues.
• Monitor team performance and adherence to processes; escalate concerns to leadership when necessary.
• Document and continuously improve standard operating procedures (SOPs) for scheduling, onboarding, and reporting.
• Collaborate with leadership to identify operational bottlenecks and implement solutions.
• Foster a positive, inclusive, and productive remote team culture.
• Track key operational metrics and provide regular reports to management.
  
  
  

Qualifications

• Proven experience in operations, team supervision, or coordinationpreferably in a startup, BPO, or remote work environment.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent written and verbal communication skills in English.
• Spanish or Portuguese is a plus.
  
• Comfortable working with digital tools such as scheduling software, spreadsheets, and communication platforms.
• Ability to work independently and collaboratively in a fast-changing, remote environment.
• Experience working with digital content creators or online community teams is a plus but not required.
• Positive attitude and a proactive approach to challenges.
  
  

What We Offer

• Competitive salary aligned with market standards.
• 100% remote work with flexible hours.
• Opportunity to grow with a rapidly scaling international team.
• Supportive and inclusive company culture.
• Professional development and training opportunities.
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Professional Services

Referrals increase your chances of interviewing at Chat Xcel by 2x

Sign in to set job alerts for “Operations Supervisor” roles.

Martech / Salesforce Marketing Cloud | Manager - Sr Manager

Executive Assistant to CEO/ Operations Manager

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.