Operations Manager (Career Coaches Department)

BlueSnap, Inc; Brasil; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A prominent coding bootcamp seeks a Career Coaching Operations Manager to enhance team operations and student experiences. The role includes managing operational metrics, optimizing workflows, and leading process improvements. This position offers opportunities for growth in a diverse team across multiple regions and a compensation of up to $2,000 gross monthly.

Serviços

Modern digital workspace

Growth opportunities

Diverse team

Qualificações

• 2-3 years of experience in program, project, or operations management.
• Experience with client-facing teams and service excellence.
• Proven track record of measurable results.

Responsabilidades

• Improve and track operational metrics quarterly and annually.
• Assign students to coaches and manage resource allocation.
• Manage contracts, billing, and payment processes.

Conhecimentos

Program management

Operations management

Analytical problem-solving

Empathy

Teamwork

Excellent communication

Public speaking

Descrição da oferta de emprego

Operations Manager (Career Coaches Department)

• Student's experience
• Management
• Full-time

Description

Hi! We’re TripleTen — an award-winning coding bootcamp helping people from all backgrounds launch careers in tech. We are seeking a Career Coaching Operations Manager to drive excellence in the team’s operational metrics and optimize workflows.

You’ll track team capacity, manage shifting workloads, and maintain strong relationships with each coach to ensure alignment, proper resourcing, and smooth operations. You’ll also lead process improvements to enhance the student experience and enable informed, data-driven decisions. We’re looking for someone results-oriented, thriving in a dynamic environment, and willing to roll up their sleeves to test and scale effective strategies.

What you will do

1. Improve the team’s key operational metrics to meet quarterly and annual goals.
2. Assign students to career coaches and reallocate resources as needed during coach replacements.
3. Manage billing, contracts, bonuses, and payment processes, including auditing billed activities.
4. Develop internal knowledge bases and process documentation for career coaches.
5. Assess existing processes and their impact on students, identifying areas for optimization to improve student experience and team workflows.

Requirements

• 2-3 years of experience in program management, project, or operations management.
• Experience in developing processes within client-facing teams and providing excellent service to clients.
• Results-oriented, analytical problem-solver with empathy and strong teamwork skills.
• Proven track record of achieving measurable results in previous roles.
• Outstanding communication and collaboration skills, with excellent public speaking skills in English.

Exceptional Advantages:

• Experience working in education or Edtech sectors.
• Experience managing digital products or teams involved in digital product creation.
• Remote work experience.
• Experience in fast-growing teams or projects.

What we can offer you

• Compensation up to $2,000 per month gross, depending on experience.
• A modern digital workspace using tools like Miro, Notion, Google Meet, etc.
• Growth opportunities as our product expands rapidly.
• A diverse, close-knit team across Serbia, US, LatAm, and more.

Disclosures:

*H1B sponsorship is not available at this time.

**This description is not exhaustive; management may assign additional duties as needed.

***TripleTen is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity/expression, veteran status, or other protected categories.