Operations Leader, BR Operations Team

Amazon; São Paulo; Presencial; BRL 350 000 - 650 000; Tempo integral

Resumo da oferta

Amazon is seeking an Operations Leader to own and scale the Dark Store network in Brazil. You will build scalable processes and lead end-to-end daily operations across inbound, outbound, and inventory control to support rapid nationwide growth.

The role requires hands-on operational excellence, a strategic mindset, and the ability to design SOPs, drive continuous improvement, and collaborate with cross-functional teams to optimize throughput and cost-per-unit in a fast-paced environment.

Qualificações

• Bachelor's degree or equivalent.
• Experience designing processes to maximize efficiency.
• Experience in analyzing data to drive decisions.
• Experience managing teams.
• Experience in communication and presentation skills, both written and verbal in Portuguese & English.

Responsabilidades

• End-to-end operations leadership: Own daily operations and drive continuous improvement.
• Inbound management: Oversee receiving workflows and inventory reconciliation.
• Outbound management: Lead picking, packing, and dispatch to meet SLAs.
• Inventory quality & accuracy: Implement cycle counts, expiry, and shrinkage controls.
• Process design & standardization: Define SOPs for network-wide expansion.
• Scalability & expansion readiness: Build repeatable frameworks for new sites.
• Continuous improvement: Identify inefficiencies and optimize throughput.
• Cross-functional collaboration: Partner with Supply Chain, Transportation, and Tech.

Conhecimentos

leadership

data-driven

process design

brazil operations

bilingual: Portuguese/English

Formação académica

Bachelor's degree or equivalent

Ferramentas

Warehouse Management System

Lean Six Sigma

Descrição da oferta de emprego

Description

We are looking for a results-driven Operations Leader to own and scale Amazon's Dark Store network in Brazil. This role is critical to building the operational foundation that will support the rapid expansion of our Quick Commerce footprint across the country. The ideal candidate combines hands-on operational excellence with a strategic mindset to design scalable processes from the ground up.

Key job responsibilities

End-to-end operations leadership: Own daily operations, ensuring execution across all operational processes and driving continuous improvement initiatives.

Inbound management: Oversee receiving workflows, ensuring accuracy in product intake, vendor compliance, and inventory reconciliation upon arrival.

Outbound management: Lead picking, packing, and dispatch processes to meet delivery speed SLAs while maintaining order accuracy and quality standards.

Inventory quality & accuracy: Implement and monitor stock quality controls — including cycle counts, expiration management, damage prevention, and shrinkage reduction — to guarantee inventory accuracy at all times.

Process design & standardization: Define, document, and continuously refine Standard Operating Procedures (SOPs) that will serve as the operational blueprint for network-wide expansion across Brazil.

Scalability & expansion readiness: Build repeatable, scalable operational frameworks designed to be deployed in new Dark Store locations with minimal ramp-up time, directly enabling Amazon Brasil's network growth strategy.

Continuous improvement: Identify inefficiencies, implement Kaizen-driven improvements, and leverage data to optimize throughput, reduce defects, and improve cost-per-unit metrics.

Cross-functional collaboration: Partner with Supply Chain, Transportation, Technology, and Category teams to ensure seamless integration between upstream/downstream operations and the Dark Store.

A day in the life

You start your morning reviewing overnight performance metrics — order volume, cancellation rates, delivery times, and inventory accuracy — identifying any gaps before the team hits the floor. By mid-morning, you're walking the Dark Store, observing inbound receiving in action, coaching associates on stow accuracy, and troubleshooting bottlenecks in the pick-and-pack flow. After lunch, you're deep in data: analyzing defect trends, running root-cause sessions on quality misses, and refining SOPs that will be replicated across future sites. You close the day in cross-functional syncs with Supply Chain and Transportation, aligning on replenishment cadence and last-mile handoff improvements. No two days look the same, but every day you're building the operational playbook that will power Amazon Brazil's expansion.

Basic Qualifications

• Bachelor's degree or equivalent

• Experience designing processes to maximize efficiency

• Experience in analyzing data to drive decisions

• Experience managing teams

• Experience in communication and presentation skills, both written and verbal in Portuguese & English

Preferred Qualifications

• Knowledge of Warehouse Management System Software including Warehouse control systems

• Experience in business process improvement, Lean or Six Sigma

• Experience launching new operational sites or expanding fulfillment networks

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