Operations Assistant

Jobtailor; São Paulo; Presencial; BRL 27 900 - 46 872; Tempo integral

Resumo da oferta

Jobtailor in São Paulo seeks a Student Services Assistant to support enrollment, payments, and student records across in-person and digital channels.

You will help with CAF/document verification requests, ensure smooth service delivery, and contribute to ongoing process improvements for student satisfaction. A high school diploma and basic Excel skills are required; customer service experience is a plus.

Qualificações

• High school diploma or equivalent.
• Basic Excel skills.
• Customer service experience is a plus.

Responsabilidades

• Provide in-person, telephone, email, or online system support for enrollments, re-enrollments, student financing, school transportation passes, academic email, document issuance, payments, deadlines, and regulations.
• Support the operational and administrative activities of the Student Service Center, ensuring the smooth operation of internal processes, efficient service delivery, and student satisfaction, as well as proposing continuous process improvements.
• Handle protocol‑related requests for the Student Services Area, such as CAF and document verification, when requested by supervision.
• Maintain and organize physical and digital files related to students’ academic records.

Conhecimentos

Customer service

Formação académica

High school diploma or equivalent

Ferramentas

Excel

Descrição da oferta de emprego

Responsibilities

• Provide in‑person, telephone, email, or online system support, offering clarification on enrollments, re‑enrollments, student financing, school transportation passes, academic email, document issuance, payments, deadlines, and regulations.
• Support the operational and administrative activities of the Student Service Center, ensuring the smooth operation of internal processes, efficient service delivery, and student satisfaction, as well as proposing continuous process improvements.
• Handle protocol‑related requests for the Student Services Area, such as CAF and document verification, when requested by supervision.
• Maintain and organize physical and digital files related to students’ academic records.

Requirements

• High school diploma or equivalent.
• Basic Excel skills.
• Customer service experience – a plus.