Operations Analyst

99; São Paulo; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

DiDi Global Inc. is seeking an Operations Analyst to support performance, cross-functional processes, and day-to-day operations of our mobility ecosystem in São Paulo.

You will bridge commercial execution, CRM marketing, and Key Account Management by streamlining workflows and transforming data into actionable partner insights. In this role, you’ll map and optimize workflows, manage CRM campaigns, assist in reporting for Key Accounts, and coordinate onboarding and governance with partners.

Qualificações

• Background in business operations and CRM management.
• Experience supporting partnerships and key accounts.
• Proficiency with data analytics and CRM tooling.

Responsabilidades

• Map and optimize operational processes across partners and sales teams.
• Execute CRM campaigns and communications with tracking.
• Support Key Account and partner routines with weekly reports.
• Manage marketing briefs and assets to align with partnerships.
• Assist in CRM system transition during migrations.
• Coordinate partner onboarding and governance for go-lives.
• Direct operational and sales dispatches to internal and external teams.

Conhecimentos

Business Ops

CRM Management

Partnership Ops

Key Accounts

CRM Tools

Campaign Dispatch

Landing Pages

Data Analytics

Excel/Sheets

SQL

Ferramentas

SQL

Dashboard Tools

Descrição da oferta de emprego

About The Company

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

About The Team/role

We are looking for an Operations Analyst to support the performance, cross-functional processes, and day-to-day operations of our business ecosystem. This role plays a key part in bridging commercial execution, CRM marketing, and Key Account Management by streamlining workflows, managing campaigns, and transforming operational data into actionable partner insights.

The role combines CRM execution, process design, partner support, and performance tracking, with strong exposure to cross-functional stakeholders and external business partners. It is an excellent opportunity for someone analytical and operational who wants to develop influence, process ownership, and management skills in a dynamic environment.

In this role, you'll be...

• Map and optimize operational processes: Design, document, and refine workflows across car rental partners, BD, and sales teams to eliminate bottlenecks and provide full visibility into execution stages.


• Execute CRM campaigns & communications: Manage end-to-end setup and dispatch schedules in our CRM, monitoring delivery, engagement, and conversion metrics while supporting driver journey builds and landing pages.


• Enable Key Account & Partner routines: Support the Key Account Management team by building and updating weekly reporting decks, data packages, and performance insights shared directly with car partners.


• Manage marketing briefs & partner assets: Draft creative briefings, coordinate updates for campaign artwork, and ensure marketing assets align with strategic partnership goals.


• Support CRM system transition: Assist in data mapping, workflow alignment, and operational execution during the migration to our new CRM platform.


• Drive partner onboarding & governance: Coordinate routine sending of NDAs, handle contract submissions in internal systems, and organize documentation to guarantee smooth partnership go-lives.


• Direct operational & sales dispatches: Extract, segment, and route daily target lists to internal sales teams and external BPO partners to support daily operational performance.

We're eager to be in touch because you have...

• Relevant experience: Background in Business Operations, CRM Management, Partnership Operations, Key Account Support.


• CRM & Marketing Ops proficiency: Practical experience managing CRM tools, setting up campaign dispatches, tracking user journeys, and managing landing pages or asset briefings.


• Process mapping & optimization: Solid ability to design operational workflows, create standard operating procedures, and improve cross-departmental handoffs.


• Key Account & Stakeholder support: Experience preparing executive decks, partner-facing performance reports, and collaborating across BD, Sales, and BPO partners.


• Data analytics & visualization: Proficiency in Excel/Google Sheets (and basic SQL or dashboard tools) to evaluate sales funnels, conversion rates, and operational KPIs.


• Contract & documentation management: High attention to detail for managing onboarding workflows, NDAs, and contract submittals accurately.


• Ownership and adaptability: Highly organized project manager mindset, capable of balancing multiple operational routines, partner requests, and fast-paced timelines.

You’ll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).