Business Planning & Analysis SR Manager

99; São Paulo; Presencial; BRL 120 000 - 200 000; Tempo integral

Resumo da oferta

99 Brazil is seeking a Regional Operations Analyst who will own business target planning, performance management, and ROI-driven decisions across regional merchants, users, and delivery partners. You will translate business goals into measurable targets and monitor progress with cross-functional teams.

You will analyze data with SQL, build forecasting models, and deliver actionable recommendations to optimize channels, campaigns, and investments while balancing spend and outcomes in a fast-paced

Qualificações

• 3+ years of experience in business analysis, business planning, strategy, operations, or related roles.
• Strong business acumen with the ability to relate growth, user behavior, investment, efficiency and performance.
• Excellent data analysis capability with the ability to derive insights from complex data.

Responsabilidades

• Own business target planning and performance management – Translate overall business goals into measurable targets across user segments, channels, and key initiatives, and continuously track progress against targets.
• Manage budget and resource efficiency – Own budget planning, allocation, and monitoring, balancing investment, efficiency, and business outcomes to maximize overall ROI.
• Drive business performance analysis – Build regular performance tracking and diagnosis mechanisms, identify gaps and key drivers behind business results, and provide actionable recommendations.
• Conduct target decomposition and forecasting – Break down business targets into key drivers and operational metrics, evaluate different scenarios, and identify the actions required to achieve business goals.
• Optimize channel and strategy performance – Evaluate the performance and efficiency of different user operation channels, campaigns, incentives, and other investments, and recommend resource allocation adjustments based on results.
• Turn data into business actions – Go beyond reporting to identify problems, opportunities, and potential risks from data, develop hypotheses, and translate insights into clear business recommendations.
• Support business decision-making – Work with different operational and business teams to understand channel characteristics and constraints, align on performance expectations, and support key resource and strategy decisions.

Conhecimentos

SQL

Data analysis

Forecasting

ROI management

Cross-functional collaboration

English (business)

Descrição da oferta de emprego

About The Company

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

About The Team/role

The Regional Operations Team serves as the strategic brain behind local market performance, fully accountable for business outcomes in each region. We focus on understanding the dynamics of local merchants, realizing user growth, and coordinating delivery services to ensure seamless operations.

With a results-driven mindset and a strong emphasis on cross-functional collaboration, the team drives merchant growth and engagement, refines the user journey, and works closely with delivery partners to improve service quality.

At the same time, the team also drives user operations, focusing on acquisition, retention, and engagement through data insights, incentive design, and in-app campaign optimization, continuously enhancing user experience and loyalty.

We don't just operate — we manage and grow the local market with precision and purpose.

In this role, you'll be...

• Own business target planning and performance management – Translate overall business goals into measurable targets across user segments, channels, and key initiatives, and continuously track progress against targets.
• Manage budget and resource efficiency – Own budget planning, allocation, and monitoring, balancing investment, efficiency, and business outcomes to maximize overall ROI.
• Drive business performance analysis – Build regular performance tracking and diagnosis mechanisms, identify gaps and key drivers behind business results, and provide actionable recommendations.
• Conduct target decomposition and forecasting – Break down business targets into key drivers and operational metrics, evaluate different scenarios, and identify the actions required to achieve business goals.
• Optimize channel and strategy performance – Evaluate the performance and efficiency of different user operation channels, campaigns, incentives, and other investments, and recommend resource allocation adjustments based on results.
• Turn data into business actions – Go beyond reporting to identify problems, opportunities, and potential risks from data, develop hypotheses, and translate insights into clear business recommendations.
• Support business decision-making – Work with different operational and business teams to understand channel characteristics and constraints, align on performance expectations, and support key resource and strategy decisions.

We're eager to be in touch because you have...

• 3+ years of experience in business analysis, business planning, strategy, operations, or related roles, preferably in internet, e-commerce, food delivery, mobility, or other consumer platforms.
• Strong business acumen, with the ability to understand the relationship between business growth, user behavior, investment, efficiency, and overall business performance.
• Strong target decomposition and structured problem-solving skills – Able to translate business goals into key drivers and measurable metrics, identify performance gaps, and systematically diagnose root causes.
• Excellent data analysis capability – Able independently build analytical frameworks, conduct deep-dive and root-cause analysis, identify trends and anomalies, and turn complex data into clear business insights and recommendations.
• Strong SQL skills are required, with the ability to independently extract, process, and analyze large datasets. Experience with forecasting, scenario analysis, experimentation, or statistical analysis is preferred.
• Solid budget and ROI management capability, with experience in budget planning, allocation, forecasting, and performance tracking, and the ability to balance spending, efficiency, and business outcomes.
• Good understanding of different business and operational channels, with the ability to evaluate channel performance and communicate effectively with relevant teams to drive resource and strategy adjustments.
• Good command of English for daily communication in an international working environment. Mandarin is a plus.

You'll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).