Regional Operations Coordinator

DiDi Chuxing; São Paulo; Presencial; BRL 150 000 - 210 000; Tempo integral

Resumo da oferta

DiDi Chuxing in São Paulo is seeking a regional operations coordinator to join the Delivery/Food team. You will lead couriers offline acquisition and engagement, test hypotheses, and build solutions to grow our operations.

You will manage a team of field leaders and promoters, strengthen leadership, and contribute to professional development. The role demands 4+ years in related roles, a business degree, and strong data-driven decision making.

Qualificações

• 4+ years of experience in commercial operations, sales, or customer acquisition roles, with at least 1 year in a managerial position.
• Bachelor's degree in Business or related field.
• Proven experience in commercial operations, sales operations, customer acquisition, offline acquisition, or similar roles, preferably in the sales, transportation, logistics, or tech industries.
• Strong analytical and leadership skills; proficient with Excel.
• English proficiency desirable.

Responsabilidades

• Identify and manage promoters and leaders for driver acquisition and onboarding.
• Develop performance metrics and budgeting with KPIs like leads, retention, and conversion.
• Drive insights and optimize performance across city targets.
• Collaborate cross-functionally with hiring to onboard new promoters.
• Develop city-specific operational strategies and ensure targets are met.

Conhecimentos

Leadership

Data analysis

Operations management

People management

English proficiency

Formação académica

Bachelor's degree in Business or related field

Ferramentas

Excel

Descrição da oferta de emprego

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

About the team/role

We are looking for a regional operations coordinator to join us on the Delivery/Food team in the core of our operations. Our mission is to build the best experience for our users and to drive strategic and fast growth. In this role, you will lead couriers offline acquisition and engagement efforts. This includes creating business hypotheses, testing them, and developing solutions to improve our growth.

Hence, you will be able to improve you leadership skills by managing a team of field leaders and promoter, that will contribute to your professional development.

In this role, you'll be...

Identify and Manage Promoters and Leaders:

Identifying experienced promoters/leaders capable of effectively acquirint and onboarding new drivers to the platform.

Providing feedback to the S&P team regarding the feasibility and achievability of set goals.

Managing and overseeing promoters's day-to-day operations, ensuring high performance and alignment with city-level targets.

Develop Performance Metrics and Budgeting:

Establishing and tracking key performance indicators (KPIs) including Leads, Regulars, Retention, and Conversion.

Defining the strategic goals and performance requirements for each city and cluster, aligning with the overall business objectives.

Drive Insights and Performance Optimization:

Continuously tracking and analyzing operational metrics to gain insights and drive better outcomes.

Providing actionable recommendations and insights to improve the performance and efficiency of promoters.

Ensuring that the team and promoters receive the necessary support and resources to reach established performance goals.

Cross-Functional Collaboration: Establishing regular communication with the hiring team to ensure a smooth onboarding process for new promoters.

Operational Excellence and Strategic Planning:

Developing city-specific operational strategies and guidelines, adapting them based on local dynamics and performance.

Taking ownership of ensuring that the city-level acquisition targets are met in a timely and cost-effective manner.

Reviewing and adjusting strategies as needed based on market feedback and performance metrics.

We're eager to be in touch because you have...

4+ years of experience in commercial operations, sales, or customer acquisition roles, with at least 1 years in a managerial position.

Bachelor's degree in Business or related field.

Proven experience in commercial operations, sales operations, customer acquisition, offline acquisition, or similar roles, preferably in the sales, transportation, logistics, or tech industries.

Strong analytical skills with experience using data to drive decision-making.

Strong leadership and team management abilities.

Experience with budget management and strategic planning.

Strong data analysis skills and proficiency with Excel or similar tools.

Proficiency in English is desirable (both written and spoken).

You'll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamás. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).