Business Operations Intern (Analytics & E-commerce)

99; São Paulo; Presencial; BRL 13 000 - 20 000; Tempo integral

Resumo da oferta

99 is seeking a User Growth (Merchant Performance) Internship to drive impact in a fast-growing unit, focusing on data-driven campaigns. You will analyze campaigns, write SQL queries, and help optimize the sales funnel while collaborating with Commercial, Data, Product and Operations teams.

The role requires a Bachelor's or Master’s degree in progress, strong Excel and SQL skills, and fluent English. You will gain hands-on experience, contribute to real campaigns, and see immediate impact on our

Qualificações

• Bachelor's or Master's degree in progress (any field related to Engineering, Business, Economics, Data/CS, Marketing).
• Proficiency in Excel and SQL; English required.
• Ability to work analytically and communicate data insights.

Responsabilidades

• Manage Promotion Workflows: Assist in the end-to-end creation, setup, and execution of promotional campaigns to ensure high quality delivery.
• Conduct Research & Data Analysis: Write and execute SQL queries to analyze campaign performance and track metrics, uncovering actionable insights across the entire promotional journey.
• Optimize the Sales Funnel: Diagnose funnel performance and actively participate in cross-functional discussions, ensuring the 'voice of the user' remains a core lever for driving merchant success.
• Collaborate Cross-Functionally: Work closely with Commercial, Data, Product and Operations teams, pinpoint friction areas, and propose effective, scalable solutions.
• Drive Efficiency & Action: Work with process automations and AI tools to streamline day-to-day operations, tracking the tangible business impact of your proposed changes.

Conhecimentos

Excel

SQL

English

Formação académica

Bachelor's or Master’s degree in progress

Descrição da oferta de emprego

About The Company

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay). To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more. Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

About The Team/role

The User Growth (Merchant Performance) Internship offers a unique opportunity to drive impact at one of the market's fastest-growing companies, focusing on a dynamic and rapidly expanding business line. This data-driven role requires a blend of sharp analytical thinking and strong interpersonal skills to deeply understand our user base and their evolving needs.

In this role, you'll be...

• Manage Promotion Workflows: Assist in the end-to-end creation, setup, and execution of promotional campaigns to ensure high quality delivery.
• Conduct Research & Data Analysis: Write and execute SQL queries to analyze campaign performance and track metrics, uncovering actionable insights across the entire promotional journey.
• Optimize the Sales Funnel: Diagnose funnel performance and actively participate in cross-functional discussions, ensuring the "voice of the user" remains a core lever for driving merchant success.
• Collaborate Cross-Functionally: Work closely with Commercial, Data, Product and Operations teams, pinpoint friction areas, and propose effective, scalable solutions.
• Drive Efficiency & Action: Work with process automations and AI tools to streamline day-to-day operations, tracking the tangible business impact of your proposed changes.

We're eager to be in touch because you have...

• Academic Background: Bachelor's or Master’s degree in progress (Engineering, Business Administration, Economics, Data/Computer Science, Marketing, or related fields).
• Technical Skills: Mandatory proficiency in Excel and SQL, capable of handling basic data processing and graphic/text production needs. Proficiency in English is mandatory.
• Analytical & Commercial Mindset: High data sensitivity paired with strong communication skills to translate data insights into clear business solutions for stakeholders.
• Problem-Solving Skills: Ability to navigate ambiguity, detail-oriented mindset, and a proactive, hands-on approach to driving projects forward under tight deadlines.
• Curiosity & Growth Orientation: A strong desire to learn, experiment with new technologies, and see the direct impact of your work live on our app.

You'll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).