Desktop Specialist

Sharp Brains; Poços de Caldas; Presencial; BRL 45 000 - 78 000; Tempo integral

Resumo da oferta

Sharp Brains is seeking an experienced EUC/Desktop support specialist in Brazil to provide day-to-day deskside/end-user support for laptops, desktops and peripherals. The role requires troubleshooting hardware, software and network issues, and assisting with imaging, deployment and upgrades.

You will support Windows OS, Office applications and enterprise tools, handle printer and peripheral device support, maintain accurate tickets, and escalate complex issues to technical teams while delivering

Qualificações

• 2+ years of hands-on EUC/Desktop support.
• Strong knowledge of Windows 10/11, laptop/desktop hardware, and peripheral devices.
• Experience with device imaging and deployment (SCCM, Intune, or similar).
• Familiarity with network troubleshooting, VPN, and remote support tools.
• Strong customer service and communication skills.
• Ability to work independently and in a fast-paced environment.

Responsabilidades

• Provide day-to-day deskside/end-user support for laptops, desktops, and peripherals.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist with device imaging, deployment, and upgrades.
• Support Windows OS, Microsoft Office applications, and enterprise tools.
• Handle printer, scanner, and peripheral device support.
• Maintain accurate ticketing and documentation of all support activities.
• Escalate unresolved issues to appropriate technical teams.
• Provide support for scheduled rollouts, migrations, or IT projects.
• Communicate effectively with end-users and ensure high-quality service.

Conhecimentos

EUC/Desktop support

Windows 10/11

Hardware & peripherals

Imaging & deployment

Network troubleshooting

VPN

Remote support tools

Customer service

Communication skills

Independent工作

Ferramentas

SCCM

Intune

Descrição da oferta de emprego

• Provide day-to-day deskside/end-user support for laptops, desktops, and peripherals.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist with device imaging, deployment, and upgrades.
• Support Windows OS, Microsoft Office applications, and enterprise tools.
• Handle printer, scanner, and peripheral device support.
• Maintain accurate ticketing and documentation of all support activities.
• Escalate unresolved issues to appropriate technical teams.
• Provide support for scheduled rollouts, migrations, or IT projects.
• Communicate effectively with end-users and ensure high-quality service.

Required Skills & Experience

• 2+ years of hands-on experience in EUC/Desktop support.
• Strong knowledge of Windows 10/11, laptop/desktop hardware, and peripheral devices.
• Experience with device imaging and deployment (SCCM, Intune, or similar).
• Familiarity with network troubleshooting, VPN, and remote support tools.
• Strong customer service and communication skills.
• Ability to work independently and in a fast-paced environment.