Onsite Euc Engineer

Tata Consultancy Services; Santos; Presencial; BRL 90 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental Plan

Life insurance

Transportation vouchers

Meal vouchers

Childcare assistance

Gympass

Learning portal

International experience

Certification reimbursement

Exchange opportunities

Resumo da oferta

Tata Consultancy Services in Santos, São Paulo, Brazil is seeking an Onsite EUC Engineer to join our global IT services team. This role focuses on delivering hands-on desktop support, hardware and software troubleshooting, and responsive customer service in a fast-paced environment.

You will work onsite with a diverse client base, meet performance goals, and use tools like ServiceNow for ticketing, while maintaining Windows platforms and peripheral devices.

Qualificações

• Customer-focused with strong relationship skills.
• Excellent communication and interpersonal abilities.
• Fluency in English with local language.
• Ability to work independently in dynamic IT environments.

Responsabilidades

• Provide onsite EUC support to customers.
• Troubleshoot desktop/laptop hardware and software issues.
• Coordinate with ServiceNow ticketing and IT delivery processes.
• Maintain and diagnose Windows environments.

Conhecimentos

Customer focus

Interpersonal skills

Prioritization

Adverse situations

English proficiency

Analytical skills

Independence

Ferramentas

Desktop hardware

Windows 10/11

MacOS

Active Directory & Networking

ServiceNow

Windows admin

Troubleshooting

Peripherals support

Mobile devices

Printer/Scanner support

Descrição da oferta de emprego

Onsite EUC Engineer Tata Consultancy Services santos, estado de são paulo, br

Descrição da vaga

Come to one of the biggest IT Services companies in the world!! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Onsite Field Support Engineer EUC who wants to learn and transform his career.

Job Details:

Soft Skills

• Clear and strong customer focus and relationship
• Good interpersonal and communication skills
• Flexibility and ability to prioritize
• Ability to perform in adverse situations
• Proficiency in English is must with Local Language
• Good analytical and coordination skills are essential
• Strong work ethic, combined with the ability to work independently

Technical Skills

• Strong knowledge of desktop/laptop hardware
• Good knowledge of Win 10, Win 11 & MS Office
• Knowledge of Mac OS is preferred
• Understanding of daily operations and delivery processes
• Application / software installation and trouble shooting
• Knowledge / exposure on ticketing tools (Service Now)
• Windows system administration
• Strong Troubleshooting Skills
• Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
• Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc.
• Understanding of active directory, networking
• Hardware, operating system & software knowledge"

What can you expect from us?

• Professional development and constant evolution of your skills, always in line with your interests.
• Opportunities to work outside Brazil
• A collaborative, diverse and innovative environment that encourages teamwork.

What do we offer?

• TCS Benefits – Brazil:
• Health insurance
• Dental Plan
• Life insurance
• Transportation vouchers
• Meal/Food Voucher
• Childcare assistance
• Gympass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!

#Buildingonbelief