Monitoring Specialist

SmartRecruiters, Inc.; São Paulo; Híbrido; BRL 60 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Mentoring and support

Learning opportunities

Well-being emphasis

Resumo da oferta

Playtech Managed Services (PTMS) is seeking a proactive Monitoring Specialist to join the Monitoring Team. You will perform monitoring, incident management, redundancy, and incident reporting across multiple business systems, with 16/7 coverage and occasional night shifts.

You will communicate with teams and third parties to ensure rapid resolution. The role requires experience in monitoring or incident management, strong English to liaise with global colleagues, and proficiency in Portuguese.

Qualificações

• 1+ year experience in Monitoring or Incident Management.
• Strong English communication with global teams.
• Proficiency in Brazilian Portuguese (reading/writing).
• Familiarity with monitoring tools and incident reporting.

Responsabilidades

• Join the Monitoring Team in Playtech Managed Services (PTMS).
• Perform Monitoring, Incident Management, Redundancy and Incident Reporting activities.
• Work on shifts (16/7 coverage) and coordinate incident communication.
• Detect incidents across multiple service dependencies and apply recovery protocols.
• Liaise with third parties during Incident Management and document outcomes.

Conhecimentos

Monitoring

Incident Management

English

Portuguese

Grafana

Ferramentas

Grafana

Descrição da oferta de emprego

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience.
Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry.
Read more about who we are and what we do here: www.playtechpeople.com
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Playtech Managed Services (PTMS) unit is looking for a proactiveMONITORING SPECIALISTwith excellent communication, attention to detail, reaction time and problem-solving skills.

Job Description

Your influential mission. You will...

• Join the Monitoring Team in Playtech Managed Services (PTMS).
• Perform Monitoring, Incident Management, Redundancy and Incident Reporting activities.
• Work on shifts (16/7 coverage). (Note: We may occasionally need night shifts if a team member based in another country is unavailable).
• Monitor multiple business systems and detect incidents across multiple service dependencies.
• React by executing appropriate redundancy protocols based on service type.
• Coordinate incident communication with multiple parties.
• Familiarize yourself with Incident Management documentation.
• Learn the company products at a technical and operational level, including backend settings, integrations and monitoring dashboards.
• Liase with third parties during Incident Management.
• Understand how the environments and available configurations work.
• Acquireinsight into Incident Management processes in a global company.
• Communicatedaily with other teams in and outside the company.
• Constantly develop skills and get new knowledge in the Incident Management domain.
• Carry out investigations to determine Incident root causes.

Qualifications

Components for success. You...

• Are willing to develop your career in Incident Management.
• You have previous experience in Monitoring, Incident Management or a similar role (1 year minimum, 2 or more years recommended).
• Possess knowledge of Monitoring and Incident Reporting methodologies and processes.
• Have good written and verbal communication skills in English and you can communicate with team members, clients, and stakeholders in English.
• Speaking, Reading and Writing in Brazilian Portuguese.
• Having experience working with Grafana or similar tools.

Additional Information

Thrive in a culture that values...

• Empowerment, support, and mentoring
• Constant learning and development opportunities
• Active lifestyle and mental well-being

Additional Information

MONITORING TEAM

The Monitoring Team is a crucial part of the Incident Report Operational Center (IROC). The team is dedicated to centralizing incident monitoring, detection, and initial response across all relevant systems. Our mission is to ensure business continuity and protect customer experience by proactively managing incidents. The team monitors all business systems, detects incidents across multiple service dependencies, and reacts by executing appropriate redundancy protocols based on service type. We manage incident communication and documentation across all service types and criticality levels.
Our team operates 24/7, ensuring immediate response and detailed incident reporting, documenting all actions and outcomes for transparency, accountability, and continuous improvement in incident management. Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

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