Monitoring Specialist

Playtech Managed Services; São Paulo; Presencial; BRL 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Empowerment and mentoring

Learning and development opportunities

Well-being initiatives

Resumo da oferta

Playtech Managed Services in São Paulo is hiring for its Monitoring Team to handle monitoring, incident management, redundancy, and reporting. The role operates on a 16/7 shift pattern with occasional night shifts for cross-country coverage.

You will monitor diverse systems, coordinate communications, and contribute to incident investigations and improvements. You should have 1+ year in Monitoring or Incident Management, be proficient in English, and communicate in Brazilian Portuguese.

Qualificações

• Willing to develop your career in Incident Management.
• 1 year minimum experience in Monitoring or Incident Management.
• Knowledge of Monitoring and Incident Reporting methodologies and processes.
• Strong written and verbal English communication; able to communicate with teammates and stakeholders in English.
• Speaking, reading and writing Brazilian Portuguese.

Responsabilidades

• Join the Monitoring Team and perform Monitoring, Incident Management, Redundancy and Incident Reporting activities.
• Work on shifts (16/7 coverage) with occasional night shifts if needed.
• Monitor multiple business systems and detect incidents across service dependencies.
• React by executing appropriate redundancy protocols based on service type.
• Coordinate incident communication with multiple parties and document actions.
• Learn company products at technical and operational level, including dashboards.
• Liase with third parties during Incident Management and understand environment configurations.
• Carry out investigations to determine incident root causes and contribute to continuous improvement.

Conhecimentos

Monitoring

Incident Management

English communication

Portuguese language

Team coordination

Ferramentas

Grafana

Descrição da oferta de emprego

• Join the Monitoring Team in Playtech Managed Services (PTMS).
• Perform Monitoring, Incident Management, Redundancy and Incident Reporting activities.
• Work on shifts (16/7 coverage). (Note: We may occasionally need night shifts if a team member based in another country is unavailable).
• Monitor multiple business systems and detect incidents across multiple service dependencies.
• React by executing appropriate redundancy protocols based on service type.
• Coordinate incident communication with multiple parties.
• Familiarize yourself with Incident Management documentation.
• Learn the company products at a technical and operational level, including backend settings, integrations and monitoring dashboards.
• Liase with third parties during Incident Management.
• Understand how the environments and available configurations work.
• Acquire insight into Incident Management processes in a global company.
• Communicate daily with other teams in and outside the company.
• Constantly develop skills and get new knowledge in the Incident Management domain.
• Carry out investigations to determine Incident root causes.

Qualifications

Components for success. You...

• Are willing to develop your career in Incident Management.
• You have previous experience in Monitoring, Incident Management or a similar role (1 year minimum, 2 or more years recommended).
• Possess knowledge of Monitoring and Incident Reporting methodologies and processes.
• Have good written and verbal communication skills in English and you can communicate with team members, clients, and stakeholders in English.
• Speaking, Reading and Writing in Brazilian Portuguese.
• Having experience working with Grafana or similar tools.

Additional Information

Thrive in a culture that values...

• Empowerment, support, and mentoring
• Constant learning and development opportunities
• Active lifestyle and mental well-being

Additional Information

MONITORING TEAM

The Monitoring Team is a crucial part of the Incident Report Operational Center (IROC). The team is dedicated to centralizing incident monitoring, detection, and initial response across all relevant systems. Our mission is to ensure business continuity and protect customer experience by proactively managing incidents. The team monitors all business systems, detects incidents across multiple service dependencies, and reacts by executing appropriate redundancy protocols based on service type. We manage incident communication and documentation across all service types and criticality levels.

Our team operates 24/7, ensuring immediate response and detailed incident reporting, documenting all actions and outcomes for transparency, accountability, and continuous improvement in incident management.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.