Medical Information Specialist I

Thermo Fisher Scientific; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Uma empresa líder em ciências da vida procura um Especialista em Informação Médica para fornecer informações técnicas e médicas de alta qualidade. O candidato ideal terá um diploma relevante e experiência em atendimento ao cliente, além de habilidades em português e inglês. Esta posição oferece oportunidades de crescimento e desenvolvimento em um ambiente colaborativo.

Serviços

Oportunidades de avanço na carreira

Treinamento premiado

Benefícios focados na saúde e bem-estar dos funcionários

Qualificações

• Bacharel em área relevante ou qualificação equivalente.
• Pelo menos 6 meses de experiência relevante ou combinação equivalente de educação e experiência.

Responsabilidades

• Fornecer informações técnicas e médicas com atendimento ao cliente de qualidade.
• Analisar e pesquisar perguntas, documentar interações conforme diretrizes.

Conhecimentos

Português nativo

Inglês forte

Habilidades interpessoais

Habilidades organizacionais

Habilidades de gerenciamento de tempo

Formação académica

Diploma de Bacharel ou equivalente

Descrição da oferta de emprego

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

We are vital links between an idea for a new medicine and the people who need it. We are the people of Thermo Fisher — thousands of employees worldwide, connected by tenacity and passion for our purpose: to improve health. Join our collaborative and winning culture as we strive to accelerate the delivery of life-saving therapies to patients.

Medical Communications is an exceptional team at Thermo Fisher! We work to improve patient health by providing top-quality medical information services to our clients, patients, and healthcare providers. We engage with healthcare professionals, regulatory agencies, and pharmaceutical clients to help navigate regulatory and compliance requirements globally. Join our growing team of over 900 healthcare professionals providing medical information and education.

The Medical Information Specialist position provides technical and medical information and/or handles intake of adverse events/product complaints with high-quality customer service. The role involves analyzing and researching inquiries, documenting interactions according to organizational, customer, and regulatory guidelines. The level of information provided will align with the individual's expertise, experience, and training.

At Thermo Fisher, we hire the best, foster development, and recognize the power of teamwork. We offer career advancement opportunities, award-winning training, and benefits focused on employee health and wellbeing.

Summarized Purpose:

• Provide technical and medical information and handle intake of adverse events/product complaints with quality customer service.
• Analyze and research inquiries, documenting interactions per organizational, client, and regulatory guidelines.
• Tailor information to the individual's expertise, experience, and training level.

Essential Functions:

• Respond accurately and professionally to technical and medical inquiries via phone, email, internet, or mail regarding pharmaceutical or device products. Support clinical trials and provide after-hours on-call support.
• Analyze caller questions to formulate accurate, concise responses using approved resources, and record interactions in appropriate databases following guidelines.
• Identify, record, and triage adverse events and product complaints, providing follow-up support as needed.
• Maintain thorough knowledge of project and corporate policies, including client products, SOPs, protocols, GCPs, and regulatory requirements.

Collaborate with internal and external contacts, including client management, to resolve complex inquiries. Research medical literature and draft responses when necessary.

Education and Experience:

Bachelor's degree or equivalent, with relevant formal academic or vocational qualifications. At least 6 months of relevant experience or an equivalent combination of education, training, and experience.

Knowledge, Skills, and Abilities:

• Native Portuguese speaker.
• Strong English skills in reading, writing, comprehension, and speaking.
• Solid computer and keyboarding skills.
• Good interpersonal skills.
• Ability to work independently and in a team.
• Ability to interpret medical and technical information provided by clients.
• Organizational and time management skills.
• Maintain a positive and professional demeanor in challenging situations.