Medical Information Specialist I

Thermo Fisher Scientific Inc.; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Uma empresa inovadora está em busca de um Especialista em Informação Médica que forneça suporte técnico e informações médicas de qualidade. Esta função envolve responder a consultas sobre produtos farmacêuticos, analisar e documentar interações, e gerenciar eventos adversos. Com um ambiente colaborativo e oportunidades de desenvolvimento de carreira, você fará parte de uma equipe dedicada a melhorar a saúde dos pacientes. Se você possui habilidades em comunicação em inglês e português, além de um forte compromisso com a excelência no atendimento ao cliente, esta é a oportunidade perfeita para você se juntar a uma equipe global de profissionais de saúde.

Qualificações

• Bacharelado ou qualificação equivalente e experiência relevante de pelo menos 6 meses.
• Habilidades em inglês e português são obrigatórias.

Responsabilidades

• Fornece informações técnicas e médicas de alta qualidade aos clientes.
• Analisa perguntas e documenta interações de acordo com diretrizes.

Conhecimentos

Comunicação em inglês

Habilidades interpessoais

Gestão do tempo

Trabalho em equipe

Interpretação de informações médicas

Formação académica

Bacharelado ou qualificação acadêmica/vocacional equivalente

Ferramentas

Sistemas de gerenciamento de dados

Descrição da oferta de emprego

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

We are vital links between an idea for a new medicine and the people who need it. We are the people of Thermo Fisher — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients.

Medical Communications is a truly exceptional team at Thermo Fisher! We work to improve patient health by supplying top-quality medical information services to our clients, patients, and health care providers. We engage with health care professionals, regulatory agencies, and pharmaceutical clients to help them navigate regulatory and compliance requirements around the world. Come join our growing global team of over 900 healthcare professionals providing medical information and education.

The Medical Information Specialist position provides technical and medical information, and/or performs intake of adverse events/product complaints with high-quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, customer, and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience, and training.

At Thermo Fisher, we hire the best, develop ourselves and each other, and recognize the power of being one team. We offer continued career advancement opportunities, award-winning training, and benefits focused on the health and well-being of our employees.

Summarized Purpose:

• Provides technical and medical information, and/or performs intake of adverse events/product complaints with quality customer service.
• Analyzes and researches inquiries and documents interactions according to organizational, client, and regulatory guidelines.
• The information provided will be given to a level in parallel with the individual’s expertise, experience, and training.

Essential Functions:

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet, or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on-call support.
• Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client, and regulatory guidelines.
• Identifies, records, and triages adverse events and product complaints according to organizational, client, and regulatory guidelines and provides additional support (including follow-up) as needed.
• Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.

Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, research medical literature and drafts responses for such inquiries.

Education and Experience:

Bachelor's degree or equivalent and relevant formal academic/vocational qualification. Previous experience that provides the knowledge, skills, and abilities to perform the job (at least 6 months).

In some cases, an equivalency, consisting of a combination of appropriate education, training, and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

• Native Portuguese speaker.
• Strong English skills in all four areas: reading, writing, comprehension, and speaking (for interacting with people from other countries) - mandatory.
• Solid computer and keyboarding skills.
• Good interpersonal skills.
• Ability to work independently as well as part of a team.
• Ability to interpret client-provided medical and technical information.
• Organizational and time management skills.
• Ability to maintain a positive and professional demeanor in challenging circumstances.