Medical Information Specialist I (Fluent in English & Spanish Only)

Thermo Fisher Scientific Inc.; São Paulo; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Medical Information Specialist to join their dynamic team. In this role, you will be the vital link between innovative medical solutions and the healthcare professionals who need them. Your responsibilities will include providing high-quality technical and medical information, analyzing inquiries, and ensuring compliance with regulatory guidelines. This position offers an exciting opportunity to contribute to improving patient health while working in a collaborative environment. If you are fluent in English and Spanish and possess strong communication skills, this role could be the perfect fit for you.

Qualificações

• Bachelor's degree or equivalent and relevant experience required.
• Fluency in English and Spanish is essential for this role.

Responsabilidades

• Provide technical and medical information to inquiries via various channels.
• Analyze inquiries and document interactions according to guidelines.
• Identify and triage adverse events and product complaints.

Conhecimentos

Fluency in English

Fluency in Spanish

Excellent verbal and written communication skills

Proficient computer and keyboarding skills

Good interpersonal skills

Organizational and time management skills

Formação académica

Bachelor's degree or equivalent

Health care professional degree (may be required in some countries)

Ferramentas

Standard office equipment

Descrição da oferta de emprego

Medical Information Specialist I (Fluent in English & Spanish Only)

Req#: TFSCGLOBALR01302197EXTERNALENGLOBAL

Work Schedule: Other

Environmental Conditions: Office

Job Description

We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients.

Medical Communications is a truly exceptional team at PPD! We work to improve patient health by supplying top-quality medical information services to our clients, patients and health care providers. We engage with health care professionals, regulatory agencies and pharmaceutical clients to help them navigate regulatory and compliance requirements around the world. Come join our growing global team of over 900 healthcare professionals providing medical information and education.

The Medical Information Specialist position provides technical and medical information, and/or performs intake of adverse events/product complaints with high-quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, customer and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

Summarized Purpose:

• Provides technical and medical information, and/or performs intake of adverse events/product complaints with quality customer service.
• Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines.
• The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

Essential Functions:

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
• Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow-up) as needed.
• Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, research medical literature and drafts responses for such inquiries.

Education and Experience:

Bachelor's degree or equivalent and relevant formal academic/vocational qualification. Previous experience that provides the knowledge, skills, and abilities to perform the job. Some countries (e.g., Mexico) may require a health care professional degree or Medical information experience.

In some cases, an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

• Fluency in both spoken and written Spanish and English.
• Excellent verbal and written communication skills.
• Excellent language skills (comprehension, speaking, reading and writing).
• Fluency skills in a second language may be required.
• Proficient computer and keyboarding skills.
• Good interpersonal skills.
• Ability to work independently as well as part of a team.
• Ability to interpret client-provided complex medical and technical information - Organizational and time management skills.
• Ability to maintain a positive and professional demeanor in challenging circumstances.

Working Environment:

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary for typical working hours.
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.

PPD Defining Principles:

• We have a strong will to win.
• We earn our customer’s trust.
• We are gamechangers.
• We do the right thing.
• We are one PPD.

If you resonate with our five principles above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, then please submit your application – we’d love to hear from you.

About the company

Thermo Fisher Scientific is an American provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.