Medical Information Specialist I

Thermo Fisher Scientific Inc.; São Paulo; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Medical Information Specialist, where you will provide vital technical and medical information to clients and healthcare providers. This role involves responding to inquiries, analyzing information, and ensuring compliance with regulatory guidelines. You will thrive in a collaborative environment, contributing to the health and wellbeing of patients worldwide. With opportunities for career advancement and a focus on employee development, this position is perfect for those eager to make a difference in the medical field while working alongside a dedicated team of professionals.

Qualificações

• Bachelor's degree or equivalent with relevant formal academic or vocational qualification.
• Previous experience (at least 6 months) that provides necessary knowledge and skills.

Responsabilidades

• Responds accurately to technical and medical inquiries via various channels.
• Analyzes inquiries and documents interactions following guidelines.
• Identifies and triages adverse events and product complaints.

Conhecimentos

Native Portuguese speaker

Strong English skills

Solid computer skills

Good interpersonal skills

Organizational skills

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

We are vital links between an idea for a new medicine and the people who need it. We are the people of Thermo Fisher — thousands of employees worldwide, connected by tenacity and passion for our purpose: to improve health. You will join a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients.

Medical Communications is an exceptional team at Thermo Fisher! We work to improve patient health by providing top-quality medical information services to our clients, patients, and healthcare providers. We engage with healthcare professionals, regulatory agencies, and pharmaceutical clients to help them navigate regulatory and compliance requirements globally. Join our growing global team of over 900 healthcare professionals providing medical information and education.

The Medical Information Specialist position provides technical and medical information and/or performs intake of adverse events/product complaints with high-quality customer service. It involves analyzing and researching inquiries and documenting interactions according to organizational, customer, and regulatory guidelines. The information provided will be tailored to the individual's expertise, experience, and training.

At Thermo Fisher, we hire the best, develop ourselves and each other, and recognize the power of being one team. We offer career advancement opportunities, award-winning training, and benefits focused on employee health and wellbeing.

Summarized Purpose:

• Provides technical and medical information and/or performs intake of adverse events/product complaints with quality customer service.
• Analyzes and researches inquiries and documents interactions following organizational, client, and regulatory guidelines.
• Adapts the information to the individual's expertise, experience, and training.

Essential Functions:

• Responds accurately and professionally to technical and medical inquiries via phone, email, internet, or mail regarding pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on-call support.
• Analyzes caller questions to formulate accurate responses using approved resources and records interactions in appropriate databases following guidelines.
• Identifies, records, and triages adverse events and product complaints per guidelines, providing follow-up support as needed.
• Maintains thorough knowledge of project and corporate policies, including client products, SOPs, protocols, GCPs, and regulatory requirements.

Works closely with internal and external contacts, including client management, to resolve complex inquiries. Researches medical literature and drafts responses when necessary.

Education and Experience:

Bachelor's degree or equivalent with relevant formal academic or vocational qualification. Previous experience (at least 6 months) that provides the necessary knowledge, skills, and abilities. An appropriate combination of education, training, and experience may also be considered.

Knowledge, Skills, and Abilities:

• Native Portuguese speaker.
• Strong English skills in reading, writing, comprehension, and speaking (mandatory).
• Solid computer and keyboarding skills.
• Good interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to interpret medical and technical information provided by clients.
• Organizational and time management skills.
• Maintain a positive and professional demeanor in challenging circumstances.