Manager Operations L&H

Crossell; São Paulo; Presencial; BRL 300 000 - 520 000; Tempo integral

Resumo da oferta

Swiss Re in São Paulo seeks a strategic Operations Manager for Life & Health to lead a team of 8–10 professionals. You will own the end-to-end operational model, drive automation and digitization, and act as a regional SME in Life & Health operations.

You will oversee premium processing, claims payout, ledger management, and financial reporting, while building strong relationships with stakeholders. The role requires 5+ years in a managerial financial services setting and bilingual

Qualificações

• Leadership experience in a managerial role (5+ years) within financial services, insurance, reinsurance, or shared services.
• Solid grasp of premium processing, claims management, ledger management, and financial reporting in an L&H/reinsurance context.
• Experience using data analytics and digital tools for operational decision-making and reporting.
• Proven ability to design, improve, and govern end-to-end operational processes, including controls and automation.
• Strong English and Portuguese communication, with ability to influence senior stakeholders.

Responsabilidades

• Lead end-to-end operations: ensure timely premium collection and claims payout with data quality and ledger integrity.
• Drive digitization and automation to boost efficiency across the portfolio.
• Manage risk and data quality to mitigate financial and reputational risks.
• Develop people and teams, fostering accountability, collaboration, and high performance.
• Manage internal and external stakeholders and build cross-organizational relationships.
• Drive process improvement with robust controls and governance frameworks.
• Oversee budgets and reporting for management and supervision.

Conhecimentos

Leadership

Technical accounting

Data analytics

Digitization

Communication

Descrição da oferta de emprego

Are you a dynamic operations leader passionate about transformation, digitization, and building high-performing teams? If you thrive in a fast-paced, international environment where your decisions drive real impact—this is your next move!

About the Role

As Manager Operations L&H in São Paulo, you will lead a team of 8–10 professionals to deliver excellence in technical accounting and business services. You will own the end-to-end operational model, drive automation and digitization, and act as a regional Subject Matter Expert—all while shaping the future of Swiss Re’s Life & Health operations.

Key Responsibilities

• Lead e2e operations: Ensure timely and accurate premium collection and claims payout, with quality-assured data processing and effective ledger management.
• Drive digitization & automation: Champion digital tools and automated processes to boost efficiency and apply accuracy thresholds across the portfolio.
• Manage risk & data quality: Use data and technology to steer the business and proactively mitigate financial and reputational risks.
• Develop people & teams: Inspire and grow a team of 8–10 employees, fostering a culture of accountability, collaboration, and high performance.
• Manage stakeholders: Deliver proactive internal and external customer service and build strong relationships across the organization.
• Drive process improvement: Implement robust controls and governance frameworks to ensure operational excellence.
• Oversee budgets & reporting: Monitor budgets, cost allocations, and business steering reports for management and supervisory purposes.

About the Team

The Business Operations L&H (Technical Accounting & Business Services) team is a cornerstone of Swiss Re’s Life & Health operations. We process client data, manage ledgers, collect premiums, and pay claims—with precision and care. We are a collaborative, forward‑thinking group of 8–10 professionals that embraces innovation and continuous improvement, and we take pride in the trust our stakeholders place in us.

About You

You are a strategic yet hands‑on operations leader with a collaborative mindset, a passion for people development, and the ability to navigate complexity with confidence. You communicate clearly, build strong relationships, and are energized by driving meaningful change.

Requirements

• Leadership experience: 5+ years in a managerial role within financial services, insurance, reinsurance, or shared services, with proven experience managing and developing teams.
• Technical Accounting knowledge: Solid grasp of premium processing, claims management, ledger management, and financial reporting in an L&H or reinsurance context.
• Operations & process management: Proven ability to design, improve, and govern e2e operational processes, including controls and automation.
• Data & digitization skills: Experience leveraging data analytics and digital tools for operational decision-making and reporting.
• Communication skills: Fluency in English and Portuguese, with the ability to influence senior stakeholders and cross‑functional teams.

Nice to Haves

• Knowledge of L&H insurance or reinsurance products in Brazil or Latin America.
• Background in change management or digital transformation projects.
• Proficiency in Spanish as an additional language.
• Experience in a multinational or matrix organization.

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting‑edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

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Reference Code:138729

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