Manager Operations L&H

Swiss Re; São Paulo; Híbrido; BRL 300 000 - 520 000; Tempo integral

Resumo da oferta

Swiss Re in São Paulo seeks a strategic Operations Manager to lead a team of 8–10 professionals in delivering high-quality technical accounting and business services for Life & Health operations. You will own the end-to-end operational model, champion automation, and act as a regional SME shaping future operations, with a hybrid work model.

Ideal candidate has 5+ years in senior operations, strong accounting knowledge, and fluency in English and Portuguese.

Qualificações

• 5+ years in a managerial role within financial services, insurance, reinsurance, or shared services.
• Solid grasp of premium processing, claims management, ledger management, and financial reporting in an L&H or reinsurance context.
• Experience designing, improving, and governing end-to-end operational processes with controls and automation.
• Data analytics and digital tools for operational decision-making and reporting.
• Fluency in English and Portuguese, with ability to influence senior stakeholders.

Responsabilidades

• Lead end-to-end operations to ensure timely premium collection and claims payout with quality data processing.
• Drive digitization and automation across tools and processes to boost efficiency.
• Manage risk, data quality and governance to protect the business and reputation.
• Develop and coach a team of 8–10 professionals to high performance.
• Engage stakeholders across the organization with proactive communication.
• Oversee budgets and reporting for management and steering purposes.

Conhecimentos

Leadership

Accounting knowledge

Operations management

Data analytics

English & Portuguese

Descrição da oferta de emprego

Are you a dynamic operations leader passionate about transformation, digitization, and building high-performing teams? If you thrive in a fast-paced, international environment where your decisions drive real impact — this is your next move!

About The Role

As Manager Operations L&H in São Paulo, you will lead a team of 8–10 professionals to deliver excellence in technical accounting and business services. You will own the end-to-end operational model, drive automation and digitization, and act as a regional Subject Matter Expert while shaping the future of Swiss Re's Life & Health operations.

Key Responsibilities

• Lead e2e operations: Ensure timely and accurate premium collection and claims payout, with quality-assured data processing and effective ledger management.
• Drive digitization & automation: Champion digital tools and automated processes to boost efficiency and apply accuracy thresholds across the portfolio.
• Manage risk & data quality: Use data and technology to steer the business and proactively mitigate financial and reputational risks.
• Develop people & teams: Inspire and grow a team of 8–10 employees, fostering a culture of accountability, collaboration, and high performance.
• Manage stakeholders: Deliver proactive internal and external customer service and build strong relationships across the organization.
• Drive process improvement: Implement robust controls and governance frameworks to ensure operational excellence.
• Oversee budgets & reporting: Monitor budgets, cost allocations, and business steering reports for management and supervisory purposes.

About The Team

The Business Operations L&H (Technical Accounting & Business Services) team is a cornerstone of Swiss Re's Life & Health operations. We process client data, manage ledgers, collect premiums, and pay claims — with precision and care. We are a collaborative, forward-thinking group of 8–10 professionals that embraces innovation and continuous improvement, and we take pride in the trust our stakeholders place in us.

About You

You are a strategic yet hands-on operations leader with a collaborative mindset, a passion for people development, and the ability to navigate complexity with confidence. You communicate clearly, build strong relationships, and are energized by driving meaningful change.

We Are Looking For Candidates Who Meet These Requirements

• Leadership experience: 5+ years in a managerial role within financial services, insurance, reinsurance, or shared services, with proven experience managing and developing teams.
• Technical Accounting knowledge: Solid grasp of premium processing, claims management, ledger management, and financial reporting in an L&H or reinsurance context.
• Operations & process management: Proven ability to design, improve, and govern e2e operational processes, including controls and automation.
• Data & digitization skills: Experience leveraging data analytics and digital tools for operational decision-making and reporting.
• Communication skills: Fluency in English and Portuguese, with the ability to influence senior stakeholders and cross-functional teams.

These Are Additional Nice To Haves

• Knowledge of L&H insurance or reinsurance products in Brazil or Latin America.
• Background in change management or digital transformation projects.
• Proficiency in Spanish as an additional language.
• Experience in a multinational or matrix organization.

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting‑edge expertise, we create new opportunities and solutions for our clients.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.