Manager, Managed Cloud Services LATAM

SAS; São Paulo; Presencial; BRL 300 000 - 420 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working hours / Hybrid model

Top class health and dental insurance

Paid holidays and year-end break

Resumo da oferta

SAS seeks a Manager, Managed Cloud Services LATAM in Sao Paulo to lead daily operations for SMCS customers and to drive high-quality service delivery across the LATAM region. This leader will oversee the regional delivery team, coordinate with global leadership, and ensure compliance with regional regulatory requirements while expanding the service footprint.

The role emphasizes collaboration with Americas leadership, shaping the cloud services strategy, and supporting pre-sales inquiries to

Qualificações

• 10years of experience leading highly technical customer facing Managed Services, or consulting teams.
• Demonstrated experience building high performance teams from the ground up.

Responsabilidades

• Lead LATAM regional delivery team to ensure exceptional service delivery for SMCS customers.
• Collaborate with local and global leadership to drive regional revenue growth and compliance.
• Shape SCMS value proposition and support throughout the customer life cycle from pre-sales to renewal.
• Oversee deployment, configuration, integration, monitoring, and incident management for SAS software.
• Act as regional escalation point for SMCS leadership and coordinate with Centers of Excellence.

Conhecimentos

Leading Managed Services

Team building

Formação académica

Bachelor’s degree in MIS, IT, Engineering, or Software Development

Descrição da oferta de emprego

Manager, Managed Cloud Services LATAM- Hybrid | Sao Paulo, Brazil

Nice to meet you!

We’re the leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.

If you’re looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you’ll find it here. We’re recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.

About thejob

The SAS Managed Cloud Services (SMCS) is seeking a Manager, Managed Cloud Services, LATAM to oversee the daily operations for all SMCS customers. The SMCS team provides a high-touch managed service for customersutilizingcloud services to host their Enterprise SAS solutions. This leadership role holds overall accountability for delivering SAS Managed Cloud Services (SMCS) within the LATAM market. The SMCS teamoperatesas a global delivery team,closely integratedwith other regional service delivery Centers of Excellence and worldwide resource hubs. This position reports directly to the Head of SAS Managed Cloud Services for the Americas.

The regional leader willbe responsible forgrowing and leading the team in LATAM, ensuring the consistent and high-quality service delivery across all Managed Cloud customers within the regional portfolio. The Managed Cloud Service encompasses SAS Enterprise software deployment, configuration and integration of SAS, application-level system administration, monitoring, incident resolution, problem management, configuration and change management, security management and monitoring,capacityplanning, availability management, and disaster recovery services. Besides managing the team's daily operations, this role will collaborate with local and global leadership to drive regional revenue growth while serving as a regional escalation point for the SMCS leadership team.

SAS Cloud Managed Services represents the fastest-growing business line at SAS and forms a critical component of the company’s long-term growth strategy, supporting IPO readiness.

As a Manager, Managed Cloud Services – LATAM, you will:

• Leverage your Service Deliveryexpertiseto help shape and expand the regional team. As a market leader, you willacquirein-depth knowledge of our SCMS value proposition,assistingthroughout the entire customer life cycle, from pre-sales to renewal.
• Directly lead a regional Delivery team responsible for ensuring exceptional customer satisfaction. Typical roles reporting to this leadership position include Service Delivery Managers and Cloud Tech Leads. These roles manage subsets of the regional customer base to ensure our customers receive the best possible service experience. In addition to these two roles, local regulatory requirements maynecessitateadditionalpositions with access to customer data reporting directly to regional leadership. Such positions are based on regulatory needs and typically include Project Managers, Technical Architects, Data Platform Administrators, and SAS Administrators.
• Be an active member of the SAS Managed Cloud Services, Americas leadership team, helping to shape the services provided across the Americas and other Global markets. Collaborate with the global leadership team toestablishstrategies related to Cloud Services throughout the enterprise, ensuring all aspects of service delivery and cost management are effectively overseen.
• Drive the adoption of SAS Managed Cloud Services within the LATAM region by supporting pre-sales inquiries and building confidence in SAS Managed Cloud Services for prospective customers. Maintain a comprehensive understanding of region‑specific regulatory requirements and associated control families to ensure SMSC aligns with customer expectations and audit requirements.

Required Qualifications

• 10years of experienceleading highly technical customer facing Managed Services, or consulting teams
• Demonstrated experience building high performance teams from the ground up
• Bachelor’sdegreein MIS, IT, Engineering, or Software Development. An equivalentcombination of related education, training and experience may be considered in place of the above qualifications.
• You’recurious, passionate,authenticand accountable. These are our values and influence everything we do.

Preferred qualifications

• Resides in Sao Paulo, SP Brazil for hybrid work
• Fluent in English, Portuguese and Spanish
• Avilable to travel as needed
• Experience with SAS Software and Solutions
• Experience working with hyperscale cloud providers – Azure, AWS, or GCP
• MBA, or structured leadership training focused onimplementinghigh performance teams
• P&L accountability andpreviousexperience running a profitableManaged Service.

Benefits Highlights

• Flexible working hours / Hybrid working model.
• Top class health and dental insurance, wellness program, language education support with GoFluent.
• Your well-being matters, and that's why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.
• Paid holidays and end-of-year holiday break

You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Additional Information:

Job level will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process

SAS only sends emails from verified "sas.com" email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please [e-mail].

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