Customer Solutions Mgr, AGS Public Sector Brazil (AWS)

Amazon; São Paulo; Presencial; BRL 180 000 - 280 000; Tempo integral

Resumo da oferta

Amazon is seeking a Customer Solutions Manager for the AGS Public Sector Brazil team in São Paulo. You will guide customers through cloud transformations, coordinating between Sales, Support, Solutions Architecture and Professional Services to deliver measurable business outcomes.

You will drive multi-year cloud journeys, execution of education plans, and go-live events, while maintaining strong executive-level communications and stakeholder alignment.

Qualificações

• 5+ years leading large-scale technical or engineering programs with proven impact and delivery.
• Experience in enterprise IT, either as a vendor, consultant or working with technical programs.

Responsabilidades

• Guide AWS customers along their multi-year cloud journey and ensure cross-team collaboration to deliver customer outcomes.
• Translate strategic initiatives into executable actions for account plans and milestones.
• Lead cadence, reporting, and tracking; coordinate education plans and go-live events.
• Evangelize AWS services and drive customer adoption and innovation.

Conhecimentos

Program management

Enterprise IT

Cloud transformations

Executive communication

Leadership

AWS knowledge

Formação académica

Bachelor's degree in Science, Technology, Engineering, Math

Ferramentas

AWS

Descrição da oferta de emprego

Customer Solutions Mgr, AGS Public Sector Brazil

As an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.

You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the SDM that are critical to the success of our customer’s cloud journey.

You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.

Key job responsibilities Successful candidates will have a strong technical background, be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• - 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• - 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
• - Bachelor's degree in Science, Technology, Engineering, Math, or a related field
• - Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• - Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs

Preferred Qualifications

• - AWS or other cloud certification
• - Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
• - Experience coordinating between project teams and customers to meet unique customer requirements
• - Experience in English-language communication skills, both written and verbal

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.