Manager, ADIS Americas

AGCO Corporation; Jundiaí; Híbrido; BRL 280 000 - 360 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical assistance

Food vouchers

Life insurance

PROPAR

Others

Resumo da oferta

AGCO Corporation in Jundiaí, SP, Brazil, is seeking a Manager, ADIS Americas to lead infrastructure support across North and Latin America in a hybrid work model. The role emphasizes strong governance, regional leadership, and collaboration with MSP partners and central IT teams.

The candidate will drive service excellence, stakeholder engagement, and the evolution of the ADIS organization, contributing to global infrastructure strategy and cybersecurity standards.

Qualificações

• Bachelor's degree in information technology, Computer Science, Information Systems, Engineering, or a related technical field.
• Proven experience in IT infrastructure, field services, site support, and infrastructure operations with strong service delivery and governance.

Responsabilidades

• Lead ADIS Operations Across the Americas: oversee infrastructure support services across North and Latin America with high service quality and governance.
• Manage and Develop High-Performing Teams: coach and develop regional teams across countries and cultures.
• Drive Infrastructure Service Delivery and Operational Performance: ensure reliable delivery of local infrastructure services, major incident management, and deployments.
• Build Strategic Business and Vendor Partnerships: act as primary infrastructure contact for stakeholders and MSP/vendor governance.
• Support Transformation, Governance, and Global Collaboration: promote ITIL and ServiceNow best practices and participate in global initiatives.

Conhecimentos

IT infrastructure leadership

Stakeholder management

ITSM

ServiceNow

Formação académica

Bachelor's degree in IT/CS/IS/Engineering

Ferramentas

ServiceNow platform

Descrição da oferta de emprego

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world.

Manager, ADIS Americas is responsible for leading AGCO's Distributed Infrastructure Support organization across North America and Latin America, ensuring effective delivery of local infrastructure services, operational governance, stakeholder engagement and people leadership.

This role serves as the primary leadership point for ADIS resources within the Americas, working closely with business stakeholders, MSP Field Services partners and central infrastructure teams to ensure reliable, secure and business-aligned support services across AGCO locations.

As a member of the ADIS leadership team, the position also contributes to the global evolution of the ADIS organization by sharing best practices, promoting standardization, supporting continuous improvement and participating in global infrastructure initiatives. This role combines regional operational leadership with active contribution to AGCO's global infrastructure strategy, governance and service excellence priorities.

Your Impact

• Lead ADIS Operations Across the Americas: oversee and govern infrastructure support services across North and Latin America, ensuring high service quality, operational excellence, compliance, and alignment with business objectives.
• Manage and Develop High-Performing Teams: lead, coach, and develop regional teams by fostering accountability, collaboration, continuous improvement, knowledge sharing, and effective resource planning.
• Drive Infrastructure Service Delivery and Operational Performance: ensure reliable delivery of local infrastructure services, coordinate major incident resolution, manage escalations, and support technology lifecycle initiatives and deployments.
• Build Strategic Business and Vendor Partnerships: act as the primary infrastructure contact for business stakeholders, strengthen relationships with site leadership, and manage MSP/vendor performance, governance, and service improvements.
• Support Transformation, Governance, and Global Collaboration: lead infrastructure projects, promote ITIL and ServiceNow best practices, ensure compliance and cybersecurity standards, and represent the Americas within global infrastructure leadership initiatives.

Your Experience And Qualifications

• Bachelor's degree in information technology, Computer Science, Information Systems, Engineering, or a related technical field.
• Demonstrated experience in IT infrastructure, field services, site support, and infrastructure operations, with a solid understanding of service delivery and operational governance.
• Proven ability to lead and develop technical teams, including managing geographically dispersed teams across multiple countries and cultures.
• Strong knowledge of IT service management (ITSM), ServiceNow processes, desktop and local infrastructure operations, hardware lifecycle management, and infrastructure governance.
• Experience building effective relationships with business stakeholders and collaborating with managed service providers (MSPs) and outsourced support organizations to drive service excellence.
• Excellent communication and stakeholder management capabilities, fluency in English, and the ability to work successfully in a global, matrixed environment.

Your Benefits

• Medical assistance;
• Food vouchers;
• Life insurance;
• PROPAR
• Others.

Your Workplace

You will work with your wonderful AGCO colleagues in Hybrid model from Jundiaí/SP.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.