(Logistics) Customer Support Consultant (LATAM, remotely)

SupportYourApp; Brasília; Teletrabalho; USD 25.000 - 45.000; Tempo integral

Resumo da oferta

SupportYourApp is seeking a Customer Support Consultant to enhance their logistics and customer service operations. In this remote role, you will leverage your problem-solving skills while working in a dynamic, multilingual environment. If you possess strong English skills and a positive attitude, join us and boost your career in IT.

Serviços

Flexible schedule

Opportunity to work fully remote

Inclusive international environment

Compensation in USD

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management interested in your growth

Qualificações

• C1 level English proficiency required.
• Experience in support or other technical customer-facing roles.
• Personal laptop/computer with minimum 8GB RAM and stable internet connection.

Responsabilidades

• Manage logistics, warehouse, and customer services.
• Provide customer support via calls, chats, and emails.
• Build positive relationships with customers.

Conhecimentos

Excellent English skills

Critical thinking

Analytical skills

Problem-solving skills

Ferramentas

Excel

Google Sheets

Descrição da oferta de emprego

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Have you ever wondered how to break into the Tech industry?

What if you had a chance to boost your career in IT, but also merge your passion for logistics with your exceptional problem-solving skills?

Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

• Strategically plan and manage logistics, warehouse, transportation, and customer services
• Always be up-to-date with the cutting-edge technology
• Meet cost, productivity, accuracy, and timeliness targets
• Direct, optimize, and coordinate full order cycle
• Build positive and long-lasting relationships with customers
• Provide exceptional customer support via calls, chats, and emails
• Communicate with developers and other departments of various IT companies
  
  
  

What you need to succeed in this role:

• Excellent English skills (at least C1 for both spoken and written)
• Advanced proficiency in Excel, Google Sheets or Numbers
• Critical and logical thinking
• Experience in support or other technical customer-facing roles
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
  
  
  

Will be a great plus:

• Proficiency in standard logistics software
  
  
  

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
  
  
  

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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