(fluent English, Fintech) Technical Support Consultant (LATAM)

SupportYourApp; Buenos Aires; Teletrabalho; USD 30.000 - 45.000; Tempo integral

Resumo da oferta

Join a leading SaaS company as a Technical Support Consultant, providing exceptional customer support in a multicultural environment. This role requires strong technical skills and a passion for the Fintech industry, offering a fully remote position with flexible scheduling. Ideal candidates will possess excellent English communication skills and be experienced in technical support.

Serviços

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training

Work-life balance

Qualificações

• Excellent English skills (C1 at least).
• 1-2 years experience in Fintech.
• Technical support experience is required.

Responsabilidades

• Provide Level 1 and Level 2 technical support for payment systems.
• Monitor transaction activities to identify and resolve issues.
• Collaborate with banks to oversee processing capabilities.

Conhecimentos

Troubleshooting

Communication

Customer Support

Ferramentas

CRM systems

Descrição da oferta de emprego

(fluent English, Fintech) Technical Support Consultant (LATAM)

(fluent English, Fintech) Technical Support Consultant (LATAM)

4 weeks ago Be among the first 25 applicants

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Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

• Provide exceptional customer support via chats, and emails
• Provide Level 1 and Level 2 technical support for payment systems
• Monitor transaction activities and dashboards to identify and resolve issues promptly
• Act as the first point of contact for customers experiencing technical issues with payment systems
• Collaborate with banks and acquirers to proactively oversee their processing capabilities and escalate concerns when necessary
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Maintain working knowledge of our client's products and services
  
  

What you need to succeed in this role:

• Excellent English skills (at least C1 for both spoken and written)
• Technical support experience is a must
• 1-2 years of experience in Fintech is a must
• Troubleshooting skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
  
  

Will be a great plus:

• Experience with CRM systems, preferably Hubspot
  
  

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
  
  

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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