Local IT Technician (based in São Paulo)

Edwards Lifesciences; São Paulo; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Edwards Lifesciences in São Paulo, Brazil seeks an IT Desktop Support specialist to troubleshoot hardware, configure workstations, and provide end-user assistance in English.

The role emphasizes AD user management, Microsoft Office proficiency, and strong customer service, with interactions across regional teams and vendors. You will perform moves, adds, changes, and lifecycle upgrades, maintaining incident tickets and asset records.

Qualificações

• At least five years of IT support experience.
• Proficiency in English is required.
• Experience managing users with Active Directory is required.
• Strong problem solving and customer service skills.
• Familiarity with Windows desktop imaging and deployment.

Responsabilidades

• Troubleshoot and repair hardware and software for desktops, laptops, and peripherals.
• Configure and manage workstations and imaging/deployment processes.
• Provide daily desk-side support and handle moves, adds, changes.
• Coordinate with vendors and manage service tickets.
• Train users on hardware usage and basic software.
• Manage installation of desktops, laptops and peripherals.
• Assist with asset management and lifecycle upgrades.

Conhecimentos

Customer service

Troubleshooting

English language

Time management

Communication

Ferramentas

Active Directory

VPN

Help Desk software

Microsoft Office

Descrição da oferta de emprego

Provides technical and function-specific knowledge to support IT activities.

How you’ll make an impact

• Troubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 2/3)
• Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes)
• Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.)
• Define Lifecycle upgrade requirements and other IT project support needs involving IT Technicians/Technologists
• Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions
• Manage installation of desktops, laptops, peripheral equipment and other IT related hardware
• Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth)
• Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed
• Other incidental duties
• Manage assets including physical and electronic identification and control; Assist the business with tablet and mobile device support to meet operational / business needs
• Perform lifecycle upgrades and projects as directed

What you’ll need

5 years of relevant experience

Advanced in English is required

What else will help you

• Ability to manage users and PC's using Active Directory required
• Proficient in Microsoft suite of applications
• Ability to perform IT hardware and software diagnostics and repairs (Laptops, desk tops, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.)
• Effective cable management skills to maintain organized work stations and data closets required
• Ability to adapt and learn new technologies as needed
• Strong written and verbal skills required
• Problem Solving skills including Trouble shooting techniques required
• Strong customer service focused skills required
• Strong organization and time management skills required
• High level of professionalism during interactions with customers and vendors required
• Experience with platforms and applications (e.g, Microsoft Office Suite, Active Directory, Virtual Private Network (VPN)
• Experience using Help Desk ticketing software to manage service tickets