Líder de Turno (Shift Manager), Amazon Logistics

Amazon; São Paulo; Presencial; BRL 30.000 - 70.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Shift Manager to lead operations at a Delivery Station. This role involves overseeing daily operations, managing a team, and ensuring the delivery of orders to customers. The ideal candidate will thrive in a collaborative environment, utilize performance metrics for continuous improvement, and adapt to flexible working hours. Join a dynamic team that values innovation and agility, and contribute to delivering exceptional service to customers in a fast-paced setting.

Qualificações

• Bachelor's degree required.
• Experience in employee and performance management.

Responsabilidades

• Oversee daily operations for delivery of orders to customers.
• Support operational leaders in managing labor and coordinating duties.
• Monitor KPIs to enhance customer service.

Conhecimentos

Employee Management

Performance Management

Process Improvement

Data Analysis

Basic English

Fluent Portuguese

Formação académica

Bachelor's Degree

Descrição da oferta de emprego

Amazon Logistics’ team is looking for a Shift Manager to join the Amazon Logistics Brazil team in our Delivery Station in Manaus - AM.

About the Role

As a Shift Manager, you will have responsibility for the operation in a Delivery Station, providing leadership to Team Leads, Operators, and Delivery Service Providers, managing external agency relationships and performance. You will work in a highly collaborative, dynamic environment that values innovation and agility.

Responsibilities

1. Oversee daily operations focusing on the delivery of Amazon orders directly to customers.
2. Support your team of operational leaders in managing labor, leading meetings, assigning duties, and coordinating with internal and external partners.
3. Monitor KPIs such as On Time Dispatch and First Day Delivery Success to enhance customer service.
4. Analyze data to identify root causes and implement improvements.
5. Support the rollout of new systems and processes, gathering feedback for continuous improvement.
6. Manage business requirements, workflows, and solutions design.
7. Ensure operational tools are functional and available to associates.
8. Communicate daily metrics and report exceptions as needed.
9. Work flexible hours, including overnight, weekends, and holidays, based on business needs.

Minimum Requirements

• Bachelor's degree.
• Experience in employee and performance management.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Basic English and fluent Portuguese skills.
• Experience with performance metrics, process improvements, or lean techniques.

Additional Information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need accommodations during the application or onboarding process, please visit this link for more information.