Lead Qualification Analyst

Globalfy; Brasil; Remoto; BRL 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

Globalfy is seeking a Junior Lead Qualification Analyst to act as the human layer behind our AI-assisted lead handling. You will review conversations, identify real buying signals, and ensure leads are routed to the right salesperson quickly.

In this role, you will monitor HubSpot daily, keep records accurate, and share actionable feedback with Marketing. Experience with CRM tools and AI-enabled workflows is preferred, with English and Portuguese fluency essential.

Competenze

• 1–2 years of experience in SDR, BDR, inside sales or similar high-volume environment.
• Familiarity with sales funnel stages: leads, MQLs, qualification, follow-ups and pipeline.
• Experience using a CRM in daily work, preferably HubSpot.
• Excellent written communication and attention to detail in both English and Portuguese.

Mansioni

• Review conversations between leads and the sales team to identify buying signals.
• Escalate high-priority opportunities to Sales with concise context summaries.
• Route leads to the right salesperson based on defined rules (language, geography, profile).
• Monitor HubSpot daily to ensure timely follow-up and accurate CRM records.
• Provide feedback on missed signals and share patterns with Marketing to improve lead quality.
• Leverage ChatGPT and AI tools to analyze conversations and speed up work.

Conoscenze

Fluent English

Portuguese fluency

CRM usage

Written communication

Attention to detail

Organizational skills

AI tool usage

Strumenti

HubSpot CRM

Automation tools

ChatGPT/AI tooling

Descrizione del lavoro

Globalfy is an all-in-one platform to simplify doing business in the US: open, manage, and expand to the American market from anywhere.

We are a company that grew more than 500% in the last few years. Our business is #BORNTOBEGLOBAL, and there are plenty of opportunities for you to grow and develop your career with us. Our team members are part of a successful story and they make a difference in the world.

Why work at Globalfy

At Globalfy, we embrace diversity and celebrate the unique cultures and backgrounds of our global team. Here, you'll find an inclusive and dynamic work environment, with opportunities to learn, grow, and thrive with more than 60 talented colleagues from eight different countries.

We offer a thoughtful benefits package designed to support each team member’s well-being and professional journey, while creating a workplace where everyone feels valued, heard, and empowered to contribute.

Our clients rely on us for effective, high-quality solutions that help them confidently expand their businesses to the US. Our services include:

About the role

At Globalfy, our AI sales agent, Jessica, talks to a high volume of inbound leads every day. We’re looking for a Junior Lead Qualification Analyst to be the human layer behind her. You’ll review conversations, spot real buying opportunities and make sure they reach the right salesperson fast.

This is not a traditional SDR role. You won’t make cold calls, run sales meetings or close deals. Your job is to make sure our salespeople spend their time on the right opportunities and that valuable leads don’t get lost in a high-volume inbound operation.

What you’ll do

• Review conversations between leads and Jessica, and identify buying signals and leads that need a human to step in
• Escalate high-priority opportunities to Sales quickly, with a short summary of the context
• Route leads to the right salesperson based on defined rules, such as language, geography, customer profile and ownership
• Monitor HubSpot daily so no lead is left without follow-up, and keep CRM records accurate and complete
• Spot cases where Jessica missed a signal, misunderstood a lead or should have escalated earlier, and turn them into clear feedback for the team that improves her
• Share feedback with Marketing on lead quality and on recurring patterns, questions and objections
• Use ChatGPT and other AI tools to analyze conversations, summarize information and work faster

We don’t just want to know that a conversation was “bad.” We want to understand what happened, why it matters and what should change.

What we’re looking for

• 1-2 years of experience as an SDR or BDR, or in inside sales, pre-sales, e-commerce sales or another high-volume commercial environment
• An understanding of how a sales funnel works: leads, MQLs, qualification, follow-ups and pipeline
• Experience using a CRM in your daily routine, ideally HubSpot
• Organization and attention to detail, with the ability to handle a high volume of conversations without losing speed
• Comfort with technology, and you already use ChatGPT or other AI tools in your work
• Clear written communication and professional fluency in English and Portuguese

You don’t need to be an experienced closer. But you should be able to recognize when a real opportunity is developing and when Sales needs to step in. We’ll train you on our processes, our routing rules and how Jessica works.

Nice to have

• Advanced HubSpot experience (workflows, lists, reports)
• Experience with automation tools such as Make, Zapier or n8n
• Experience with chatbots, AI agents or reviewing customer conversations
• Advanced Spanish is a plus

Schedule

The position is full-time, which means that you must be available every working day between 9 am and 5 pm EST due to time-zone changing according to Daylight saving time in the United States.

Type of recruitment

Our selection process

We want you to have a smooth and transparent experience throughout your journey with Globalfy.

Here’s what you can expect from our selection process:

Interview with HR

Interview with the Hiring Manager

Note: The selection process may vary depending on the position and can include additional stages if necessary.

We’re looking forward to your application!