Field Services Engineer(LATAM)

TOLON; Brasília; Presencial; BRL 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

International exposure

Technical training

Travel opportunities

Descripción de la vacante

TOLON is expanding its international service organization and seeks a Field Services Engineer to support Brazil and Latin America. The role blends remote support, customer relationship management, distributor development and onsite field service to ensure technical excellence and high customer satisfaction.

Responsibilities include managing regional after-sales operations, troubleshooting electro-mechanical systems, delivering training, and monitoring service quality while traveling up to 50% to

Formación

• Bachelor's degree in Electrical, Electronics, Mechatronics, Automation, or related field.
• Minimum 5 years of technical service experience in industrial laundry or similar electromechanical industries.
• Fluent in Portuguese and English; Spanish desirable.
• Strong troubleshooting in electrical, electronic, and electromechanical systems.
• Experience with CRM or service management systems is a plus.
• Proficient with Microsoft Office; excellent communication and relationship skills.

Responsabilidades

• Manage regional after-sales service operations and customer satisfaction.
• Provide remote and onsite troubleshooting for TOLON equipment.
• Develop distributor service capabilities and monitor performance.
• Document service cases and coordinate with internal teams.
• Deliver technical training and guidelines to partners and customers.
• Represent Service Team at trade shows and events.

Conocimientos

Portuguese

English

Spanish

Troubleshooting

CRM

MS Office

Communication

Independent work

Travel readiness

Driver's license

Educación

Bachelor's degree in Electrical Engineering, Electronics Engineering, Mechatronics Engineering, Automation Engineering, or related field

Herramientas

CRM systems

Service management systems

Descripción del empleo

Founded in 1937, TOLON is one of the world's leading laundry equipment manufacturers and a recognized global brand in the commercial laundry industry. Through the JENSEN Group, TOLON has a strong presence in heavy-duty laundries worldwide and is the market leader in Turkey in both OPL (On-Premise Laundry) and industrial laundry segments.

As part of our continued global growth strategy, we are expanding our international service organization and looking for a Field Services Engineer to support our customers, distributors, and service partners throughout Brazil and Latin America.

About the Role

The Field Services Engineer is responsible for managing regional after-sales operations, technical support activities, distributor service development, customer satisfaction, and technical training processes.

The role combines remote support, customer relationship management, distributor development, and onsite field service activities, ensuring the highest standards of technical excellence and customer satisfaction.

Key Responsibilities

• Manage and improve regional after-sales service operations in line with customer needs and company standards.
• Handle technical support requests through the ticketing system and ensure timely resolution.
• Provide remote and onsite troubleshooting support for TOLON equipment.
• Monitor customer satisfaction and implement continuous improvement initiatives.
• Collaborate with internal departments to resolve technical issues efficiently.
• Follow up on field performance and service quality of regional distributors.
• Ensure all service cases are documented and closed effectively.
• Support and develop the regional distributor service network.
• Monitor distributor performance and identify development opportunities.
• Strengthen communication and collaboration with service partners.
• Provide guidance and technical support to distributor teams.
• Coordinate service activities across assigned territories.

Technical Training & Knowledge Development

• Assess technical competency levels of distributors and customers.
• Plan and deliver technical training programs.
• Organize factory training visits and field training activities.
• Prepare technical guidelines, service instructions, troubleshooting procedures, and workflow documentation.
• Participate in software testing and product validation activities.
• Support distributors, end-users, and suppliers in resolving technical challenges.

Warranty & Service Excellence

• Review and evaluate warranty claims.
• Support distributors and customers throughout warranty processes.
• Coordinate with internal stakeholders to ensure timely claim resolutions.
• Contribute to the continuous improvement of spare parts, warranty, and technical support operations.

Trade Shows & Industry Events

• Represent TOLON's Service Team at regional and international exhibitions.
• Provide hands‑on technical support during trade fairs and customer events.

Qualifications

Bachelor's Degree in Electrical Engineering, Electronics Engineering, Mechatronics Engineering, Automation Engineering, or a related field

OR

Minimum 5 years of technical service experience in industrial laundry equipment, commercial laundry systems, or similar electromechanical industries

Required Skills

• Fluent Portuguese and English (written and spoken)
• Spanish proficiency is highly desirable
• Strong troubleshooting skills in electrical, electronic, and electromechanical systems
• Experience with CRM, after-sales, or service management systems is an advantage
• Good knowledge of Microsoft Office applications
• Excellent communication and relationship‑management skills
• Ability to work independently in a remote and international environment
• Valid driver's license
• Willingness to travel up to 50% of working time

What We Offer

• Opportunity to join a globally growing industrial technology company
• International work environment with regional responsibilities across Latin America
• Professional development and technical training opportunities
• Dynamic role combining customer interaction, technical expertise, and business impact
• Exposure to leading laundry technologies and global industry projects