Key Account Manager

Serviços Marítimos Continental; Macaé; Presencial; BRL 167 400 - 279 000; Tempo integral

Resumo da oferta

Serviços Marítimos Continental seeks a Key Account Manager (KAM) based in Macaé, Brazil. The KAM will develop and maintain strong relationships with strategic customers, focusing on revenue growth and customer satisfaction.

The role includes managing the Petrobras account, driving international market growth, and developing account plans. Candidates should have extensive experience in business development within the energy sector and excellent communication skills.

Qualificações

• Extensive relevant experience in a senior business development or commercial role in the energy industry.
• Ability to think laterally and demonstrate commercial awareness.
• Strong attention to detail and accuracy.

Responsabilidades

• Manage and grow the Petrobras account to ensure customer satisfaction.
• Drive account revenue growth in international markets, especially Latin America.
• Develop comprehensive account plans and analyze customer performance.

Conhecimentos

Fluency in English

Excellent customer focused communication skills

Resilience and adaptability

Collaboration and cross-functional leadership

Ferramentas

CRM tools

Descrição da oferta de emprego

The Key Account Manager (KAM) is responsible for developing and maintaining strong, long‑term relationships with strategic customers. This role focuses on driving revenue growth, building account plans, ensuring customer satisfaction, and acting as the primary point of contact for key accounts. The KAM works cross-functionally with internal teams—such as marketing, operations, project management, and finance—to deliver tailored solutions that meet client needs and support business objectives.

Accountabilities

• Own and manage Petrobras account, ensuring high levels of customer satisfaction and retention.
• Accountable for OJF relationship with Petrobras, focusing on growing the value and depth of our relationship, supporting the development of such opportunities with BDMs who are accountable for the execution of the opportunity to BID.
• Develop comprehensive account plans, identifying growth opportunities and action strategies.
• Provide customer feedback to support product development and innovation.
• Maintain regular contact with key stakeholders and decision makers within client organizations.
• Drive account revenue growth in international markets, especially Latin America.
• Achieve and exceed sales targets, revenue goals, and profitability KPIs for account.
• Identify upsell cross‑sell opportunities based on customer needs and market insights.
• Analyze customer performance, consumption patterns, and market trends to recommend tailored solutions.
• Collaborate with internal teams to ensure timely delivery of solutions and services.

Conduct quarterly business reviews (QBRs) with clients, presenting performance, projections, and value delivery.

Requirements

Extensive relevant experience in a senior BD, Commercial or Operational function with Energy industry.

Be personally energetic, dynamic, positive, and enthusiastic and possess the ability to think laterally and act through reasoned decision making.

Challenge conventional thinking in the pursuit of commercial excellence and deal with queries from management and customers alike.

Demonstrated commercial awareness within a business development and customer facing environment.

Excellent customer focused communication skills, both verbally and written, with a high level of accuracy and attention to detail.

Resilience, Adaptability, Collaboration and cross‑functional leadership.

Experience working with CRM tools.

Fluency in English.