Keeta-API Product Operations

Keeta; São Paulo; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Keeta Brazil is seeking a skilled Product Operations/Technical Support professional to manage end-to-end API integration for food delivery providers and major restaurant partners in Brazil and globally. You will handle onboarding, inquiries, and ticket resolution to ensure smooth integrations.

You will collaborate with sales, product, and technical teams to craft integration strategies (order push, status sync, menu management) and build strong relationships with local partners such as software

Qualificações

• Bachelor's degree or above preferred; experience in product operations or technical support.
• Experience in food delivery, local life services, or API-related roles is a plus.
• Strong ability to collaborate with teams and solve complex problems.

Responsabilidades

• Manage end-to-end API integration process for providers and restaurant partners in Brazil and globally.
• Understand operational needs and collect requirements related to API functionality and data exchange.
• Develop implementation strategies with sales, product and technical teams to ensure project success.
• Build and maintain relationships with local partners and coordinate internal resources for support.

Conhecimentos

Team collaboration

Analytical problem solving

English communication

Formação académica

Bachelor's degree or above

Descrição da oferta de emprego

• Manage the end-to-end API integration process for food delivery service providers and major restaurant partners (both local in Brazil and global). Handle onboarding, inquiries, technical support, and ticket resolution related to API integration.
• Understand the operational needs and business scenarios of international restaurant chains (especially those operating in LATAM), identify pain points, and collect requirements related to API functionality and data exchange.
• Develop implementation strategies for integration solutions, working closely with sales, product, and technical teams to ensure project success (e.g.order push, status sync, menu management).
• Build and maintain relationships with local partners (e.g.Software services, PDV providers), coordinate internal resources, and provide technical support and integration solutions to partners.

Requirements:

• Bachelor's degree or above preferred; Proven experience in product operations or technical support, preferably in food delivery, local life services, or API-related roles
• Excellent team communication and collaboration skills.
• Strong learning willingness, with demonstrated ability to analyze and solve complex technical/operational problems.
• English proficiency as a working language (must be able to communicate with global technical teams).

Keeta Brazil is committed to building a diverse and inclusive workplace. We welcome and encourage applications from people with disabilities (PwD). If you require any accommodations during the recruitment process, please let us know - we are here to support you.