Junior Talent Support Specialist - Remote work | REF#283392

BairesDev; Joinville; Remote; BRL 163,845 - 327,690; Full time

Benefits offered by this job

100% remote work

Excellent compensation

Hardware and software setup

Flexible hours

Paid parental leaves

Supportive environment

Mentorship opportunities

Skill development

Job summary

An innovative firm is seeking a proactive Junior Talent Support Specialist to join their remote team. In this role, you will be the face of the Talent Acquisition team, providing essential support to candidates throughout the application and interview process. With a focus on respect and enthusiasm, you'll help troubleshoot issues and create informative documentation to enhance the candidate experience. This position offers the flexibility of remote work, excellent compensation, and the opportunity to collaborate with top talent from around the globe. If you're passionate about helping people and eager to grow in a supportive environment, this role is perfect for you.

Qualifications

• 1+ years of experience in Customer Support or Customer Success.
• Strong communication skills to solve and explain complex issues.
• Passion for working with people.

Responsibilities

• Provide candidate and applicant support throughout the recruitment process.
• Respond to help desk tickets and live chat inquiries.
• Create and maintain knowledge base articles for self-service support.

Skills

Customer Support

Communication Skills

Problem Solving

Organizational Skills

IT Industry Knowledge

Advanced English

Job description

At BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

About the Role:

We’re looking for a proactive Junior Talent Support Specialist. The Talent Support Specialists are the front line and face of BairesDev Talent Acquisition. They help our candidates with any issues that may appear during the application, assessment, and interview stages of BairesDev’s recruitment process.

What You’ll Do:

• Provide candidate and applicant support.
• Respond to help desk tickets and live chat inquiries.
• Treat our candidates with respect, kindness, and enthusiasm as you interact with them.
• Learn our products and platform inside and out.
• Create clear and informative knowledge base articles and guides to provide self-service support. Keep this documentation current as our platform evolves.
• Troubleshoot technical issues in our platform and work with our developers to identify, document, and fix problems.

You Must Have:

• 1+ years of experience in Customer Support or Customer Success.
• Strong communication skills to artfully break down, solve, and explain complex issues.
• Passion to work with people.
• Be organized and able to juggle multiple priorities at one time.
• Experience in IT Industry head-hunting (is a plus).
• Advanced English level.

How we make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred.
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive!