Technical Support Analyst - Remote Work

BairesDev; Brasília; Remote; BRL 247,000 - 329,000; Full time

Benefits offered by this job

Remote work

Competitive USD salary

Home office setup

Flexible hours

Paid leave & holidays

Mentorship & growth

Global team

Job summary

At BairesDev, a global technology leader, we proudly offer 100% remote work from anywhere. This Technical Support Analyst role features excellent compensation in USD, a flexible schedule, and a supportive, multicultural environment.

You will help resolve technical issues, document solutions, and collaborate with senior staff to improve processes. We value 3+ years in technical support, strong English skills, and solid knowledge of OS and networks.

Qualifications

• 3+ years of technical support or related roles.
• Knowledge of operating systems, networks, and applications.
• Experience with ticketing systems and support tools.
• Good problem-solving and analytical skills.
• Effective communication and customer service focus.
• Advanced level of English.

Responsibilities

• Provide technical support and troubleshooting for system issues.
• Assist in incident resolution and collaborate with technical teams.
• Document technical issues and maintain knowledge base articles.
• Support senior staff in complex problem resolution.
• Monitor support tickets and ensure timely responses.
• Contribute to improving support processes and procedures.

Skills

Technical support

Troubleshooting

Ticketing systems

English proficiency

Tools

Help desk software

Job description

At BairesDev® we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Technical Support Analyst at BairesDev

As a Technical Support Analyst, you'll provide assistance and contribute to resolving technical issues. You'll collaborate with team members, support the implementation of solutions, and help ensure quality customer service while developing your technical expertise.

What You'll Do:

• Provide technical support and troubleshooting for system issues.
• Assist in incident resolution and collaborate with technical teams.
• Document technical issues and maintain knowledge base articles.
• Support senior staff in complex problem resolution.
• Monitor support tickets and ensure timely responses.
• Contribute to improving support processes and procedures.

What we are looking for:

• 3+ years of experience in technical support or related roles.
• Knowledge of operating systems, networks, and applications.
• Experience with ticketing systems and support tools.
• Good problem-solving and analytical skills.
• Effective communication skills and customer service focus.
• Advanced level of English.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.