Junior Operations Associate

Lime; Capela do Alto; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Uma oportunidade empolgante para fazer parte da equipe de operações da Lime em Porto. Como Associate de Operações, você será crucial para otimizar operações da frota, coordenar esforços e contribuir para a evolução das soluções de mobilidade. Se você é proativo e possui experiência em ambientes operacionais dinâmicos, essa é a sua chance.

Qualificações

• Experiência profissional mínima de 1 ano em funções operacionais.
• Comunicação efetiva em Português e Inglês.
• Confortável com Excel ou Google Sheets para análise de desempenho.

Responsabilidades

• Realizar onboarding e treinamento de mecânicos e equipe de suporte.
• Monitorar indicadores-chaves de desempenho e sugerir melhorias operacionais.
• Realizar manutenção de veículos e checagens de qualidade.

Conhecimentos

Comunicação

Gestão de Equipe

Foco em Segurança

Mentalidade Baseada em Dados

Descrição da oferta de emprego

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents, replacing an estimated 150+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally.

We are seeking a proactive, data-driven, and entrepreneurial-minded individual to join our Porto Operations team as a Junior Operations Associate. In this role, you will play a pivotal part in optimizing our fleet operations, coordinating team efforts both in the warehouse and out in the field, and serving as the local expert to identify and address the unique needs of our riders. From ensuring vehicle readiness in the warehouse to supporting seamless customer experiences, you will tackle diverse challenges that define our operational success. This is an exciting opportunity to contribute to the evolution of mobility solutions in Porto while gaining hands-on experience in a dynamic, fast-paced environment.

The individual hired in this position must live within one hour of Lime Porto warehouse

What You’ll Do

• Team Development: Onboard, train, and coach Mechanics and Fleet Support staff to ensure efficient deployment and retrieval of shared electric vehicles while fostering a team-oriented environment.
• Team Integration: Assist with the facilitations of new team members, creating a supportive and collaborative work culture.
• Performance Feedback: Provide constructive feedback to warehouse leadership on team performance to help drive continuous improvement.
• Operational Excellence: Identify and share best practices to enhance operational efficiency within the warehouse and contribute to Lime's global community of excellence.
• Warehouse Operations: Support the maintenance of a safe, compliant, and efficient warehouse environment, ensuring vehicles remain fully operational to meet market demands. Will be required to safely operate a push cart, pallet jack, and/or forklift to move vehicle inventory. Where applicable, forklift certification will be necessary.
• KPI Monitoring: Assist warehouse leadership in tracking key performance indicators related to repairs per hour, tasks per hour, backlog and operational efficiencies.
• Regulatory Support: Collaborate with warehouse leadership in their support to the Government Relations team on legal, regulatory, and safety matters as needed.
• Event Participation: Engage in Lime events, supporting revenue growth initiatives, providing valet services, and conducting safety reviews to enhance customer experiences.
• Issue Reporting: Identify and report operational or product-related issues, supporting leadership in investigating customer complaints and service incidents.
• Vehicle Maintenance: Conduct and oversee vehicle maintenance and quality checks, manage battery inventory, and ensure vehicles are ready for deployment
• Additional Responsibilities: Perform other job-related tasks as assigned to support warehouse and field operations which may include safely operating a Lime van
  
  

About You

• You have a strong sense of ownership and are excited to launch and lead operations in a new market.
• You have at least 1 year of professional experience in fast-paced, operational roles (e.g., logistics, warehousing, transportation, or field operations), ideally with people management exposure.
• You’re an effective communicator in both Portuguese and English, and can coach and align teams toward common goals.
• You demonstrate a data-driven mindset: you’re comfortable using Excel or Google Sheets to track performance metrics, optimize workflows, and support decision-making.
• You are safety-conscious, hands-on, and eager to improve day-to-day processes for better team performance and customer outcomes.
• You possess a valid driver’s license and a clean driving record, and are comfortable supporting field operations and occasionally driving a van or using warehouse equipment.
• You thrive in ambiguity, have an entrepreneurial attitude, and are not afraid to roll up your sleeves to get the job done.
• You are excited to build a team culture from the ground up and act as a local ambassador for Lime’s operational standards and values.
  
  

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences. Applicants who require a reasonable accommodation for any part of the application or hiring process can email [e-mail] for assistance.

Use of artificial intelligence or an LLM such as ChatGPT during the interview process will be grounds for rejection of your application.