Junior Operations Analyst

Nestig; São Paulo; Presencial; BRL 20.000 - 30.000; Tempo integral

Resumo da oferta

A leading company in children's products seeks an Operations Analyst to enhance customer experiences through efficient logistics and problem-solving. This full-time role in São Paulo involves coordinating shipping, managing customer issues, and providing analytical insights to improve operations. Join a dynamic team committed to quality and innovation in a fast-paced environment.

Serviços

Comprehensive medical benefits

Twenty-one business days PTO

Flexible Work From Wherever Policy

Monthly wellness stipend

Annual education stipend

Nestig discount

Paid parental leave

Qualificações

• 1+ years experience in a similar analytical role.
• Proficient English communications skills (B2+).
• Intermediate Excel skills.

Responsabilidades

• Plan international and domestic shipping schedules.
• Coordinate with suppliers for shipping and delivery.
• Solve customer problems end-to-end.

Conhecimentos

Analytical Skills

Problem Solving

Communication

Formação académica

Legal authorization to work in Brazil

Ferramentas

Excel

Descrição da oferta de emprego

Company Overview

Nestig is a direct-to-consumer brand with a mission to create the most delightful place to shop for children’s spaces. Our brand is synonymous with quality, innovation, and trust, offering customers a seamless shopping experience and exceptional products for their little ones. As one of the fastest-growing consumer brands since 2021, Operations is essential to our culture, and we believe this is a key part of what sets us apart from the competition. We strive to execute streamlined, backend logistics to ensure customers receive their items in a timely and secure way.

Department Overview

As part of Nestig’s Operations team, you will have the opportunity to help provide efficient and complete resolutions for Nestig customers in a practical and detailed manner. You will report to the Operations Lead, Scheduling from the São Paulo office and will be responsible for working closely with all our Operations team, Customer Experience and Product Development teams to ensure customer orders and issues are fulfilled. You will be a driving force in creating exceptional purchase experiences for our customers (we’re talking cribs, kid beds, rugs, wallpaper, and beyond!) through strong analytical and proactive skills and building problem-solving processes that scale.

This full-time position will be based out of our São Paulo office in Pinheiros.

What You’ll Do

• Plan our international and domestic (USA) shipping schedule;Coordinate with suppliers to set up shipping and delivery in way that works best for our customers and stakeholders;
• Be in touch with our partner carriers in order to create resolutions for operational incidents and ensure a seamless logistic process;
• Own the process of solving a customer problem from end-to-end, working closely with our CX team to ensure a speedy resolution to any issues;
• Follow up on our logistics operation by taking a proactive position to identify problems before customers do;
• Ability to analyze and synthesize data to guide strategic decisions;
• Provide analytical insights and reporting to management to keep track of the current experience and improvement over time;
• Organize all necessary documentation to ensure smooth processes involving our customers and partners;
• Engage in projects and initiatives to help increase the efficiency of the Operation and improve the Customer Experience;
• Use your knowledge, skills, and creativity to improve processes and create new opportunities for growth.

What You’ll Need

• 1+years experience in a similar, analytical role, ideally within an early-stage, growth-oriented company
• Must be able to work onsite in our São Paulo office three (3) days a week [Monday, Wednesday, Thursday], as well as additionally as needed
• Proficient English communications skills (B2+), both verbal and written
• Intermediate Excel skills
• A passion for all things Operations — you like helping people and problem solving
• Comfort with the ambiguity of changing priorities, and the flexibility to embrace new ideas within a fast-paced environment
• Demonstrated ability to autonomously manage multiple assignments at once, while meeting deadlines and analyzing impact
• A willingness to roll up your sleeves and wear multiple hats
• Self-starter with a can-do, team-oriented attitude and ability to stay calm under pressure
• Legal authorization to work in Brazil [We are available to hire as Freelancer ("PF") or Contractor ("PJ").]

Why You’ll Love Working Here!

• Total Rewards: dive into our Total Rewards deck to learn more about Nestig’s benefits and perks.
• Comprehensive medical benefits through Alice for you and your loved ones
• Twenty-one (21) business days* per calendar year, prorated from your start date, so you can take your well-earned R&R (*What is a business day? A business day is a weekday that the business is open (nongovernmental holiday weekdays). This means that PTO requests will not need to include weekend day(s) and/or governmental holiday(s) that hug a particular day you are requesting off.)
• Flexible Work From Wherever (WFW) Policy — up to five (5) weeks of remote work per year
• Monthly wellness, IT, and commuter stipend
• WFW stipend, so you are able to create a comfortable working environment at home
• Annual education stipend, because we are always learning
• Nestig discount, so you can treat you, your family & loved ones!
• Paid parental leave of sixteen (16) weeks after six (6) months of employment for birthing and non-birthing parents.

What will this interview process look like?

• We believe that interviews should be a two-way street — an opportunity for us to get to know you, and for you to learn about life at Nestig. To help you feel prepared and confident, we’ve outlined each step of this recruitment process here.

Nestig is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.