Junior/Middle Customer Success & Implementation Support Specialist (AI Solutions)

Sigmasoftware2; Brasil; Presencial; BRL 50 000 - 80 000; Tempo integral

Resumo da oferta

Sigmasoftware2 seeks a Customer Operations specialist to serve as the primary contact for customer operational and configuration requests, supporting implementations from initiation through production launch.

The role coordinates with Customer Success, Data Science, Data Engineering, and Software Engineering to track progress, maintain milestones, and ensure timely deployments while maintaining high service standards.

Qualificações

• 1-3 years of experience in customer support, implementation support, project coordination, or related roles.
• Strong organizational and multitasking skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Experience communicating directly with customers in a professional environment.
• Ability to collaborate effectively with technical and non-technical stakeholders.
• Strong attention to detail and problem-solving skills.
• Comfortable working with software platforms, web applications, and technical documentation.
• Ability to gather business requirements and translate them into actionable tasks.
• Understanding of operational support and deployment coordination processes.
• Upper-Intermediate or higher level of English.

Responsabilidades

• Serve as a primary point of contact for customer operational and configuration requests.
• Support implementations and deployments from initiation through production launch.
• Manage customer requests related to pricing updates, workflow modifications, offer configuration, and content updates.
• Coordinate activities across Customer Success, Data Science, Data Engineering, and Software Engineering teams.
• Track implementation progress and help ensure timely completion of project milestones.
• Facilitate communication between internal stakeholders and customer representatives.
• Gather, document, and maintain requirements, deployment activities, and operational changes.
• Assist with issue investigation, troubleshooting, escalation management, and resolution tracking.
• Participate in testing, validation, and quality assurance activities before releases and deployments.
• Help improve operational processes and maintain high standards of customer support and service delivery.
• Ensure accurate documentation and transparency of ongoing operational activities.

Conhecimentos

Customer support

Implementation support

Project coordination

Communication

Stakeholder management

Organizational skills

English proficiency

Ferramentas

Salesforce

Jira

Zendesk

Asana

Descrição da oferta de emprego

• Serve as a primary point of contact for Customer operational and configuration requests
• Support implementations and deployments from initiation through production launch
• Manage Customer requests related to pricing updates, workflow modifications, offer configuration, and content updates
• Coordinate activities across Customer Success, Data Science, Data Engineering, and Software Engineering teams
• Track implementation progress and help ensure timely completion of project milestones
• Facilitate communication between internal stakeholders and Customer representatives
• Gather, document, and maintain requirements, deployment activities, and operational changes
• Assist with issue investigation, troubleshooting, escalation management, and resolution tracking
• Participate in testing, validation, and quality assurance activities before releases and deployments
• Help improve operational processes and maintain high standards of Customer support and service delivery
• Ensure accurate documentation and transparency of ongoing operational activities

• 1-3 years of experience in Customer support, implementation support, project coordination, Customer Success, technical operations, or related roles
• Strong organizational and multitasking skills with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills
• Experience communicating directly with Customers in a professional environment
• Ability to collaborate effectively with technical and non-technical stakeholders
• Strong attention to detail and problem-solving skills
• Comfortable working with software platforms, web applications, and technical documentation
• Ability to gather business requirements and translate them into actionable tasks
• Understanding of operational support and deployment coordination processes
• Upper-Intermediate or higher level of English

WILL BE A PLUS

• Experience supporting SaaS platforms or enterprise software implementations
• Familiarity with CRM, ticketing, or project management tools such as Salesforce, Jira, Zendesk, or Asana
• Basic understanding of APIs, software deployment processes, and data integrations
• Knowledge of telecommunications, subscription-based services, or Customer acquisition workflows
• Exposure to AI, machine learning, recommendation systems, or analytics-driven platforms

PERSONAL PROFILE

• Strong communicator with a Customer-oriented mindset
• Well-organized and detail-oriented
• Proactive and capable of working independently
• Collaborative team player able to work across distributed teams
• Adaptable to dynamic project environments and changing priorities
• Responsible and process-oriented with strong follow-through skills