Junior IT Specialist - OP02265

Dev PRO; São Paulo; On-site; BRL 60,000 - 90,000; Full time

Job summary

Dev.Pro, a US-based outsourced software development company, hires a proactive IT Specialist in Brazil to join the IT Support Team. You will support day-to-day IT operations across macOS, Linux, and Windows, manage Google Workspace and Atlassian users, and help with hardware, scripting, and documentation.

This remote-first role offers exposure to lab networks and internal systems while collaborating with a global team.

Qualifications

• Experience troubleshooting hardware, systems, and applications.
• Experience working with macOS, Linux (Ubuntu), or Windows environments.
• Experience configuring laptops, reinstalling operating systems, and setting up software.
• Experience managing users and permissions in Google Workspace, Atlassian, or similar platforms.
• Basic scripting knowledge or strong interest in Bash, PowerShell, or Python.
• Experience sourcing and managing IT equipment.
• Ability to create and maintain clear documentation.
• Intermediate+ English level.
• Strong communication, collaboration, and problem-solving skills.

Responsibilities

• Support day-to-day IT operations, equipment management, and troubleshooting.
• Support and administer macOS, Linux (Ubuntu), and Windows environments.
• Troubleshoot and resolve hardware, system, and software issues.
• Configure laptops, reinstall operating systems, and set up required software.
• Manage users and permissions in Google Workspace, Atlassian, and other platforms.
• Create and maintain organized technical documentation.
• Handle IT equipment logistics, including sourcing, inventory management, and coordinating deliveries for contractors.
• Support and maintain internal lab environments and networks.
• Assist with basic scripting tasks and automation initiatives.

Skills

Troubleshooting

OS Troubleshooting

OS Expertise

Google Workspace

Atlassian Tools

Scripting

Documentation

English Proficiency

Communication

Collaboration

Tools

Google Workspace

Atlassian Tools

macOS

Linux (Ubuntu)

Windows

Job description

We are hiring in Brazil!

At Dev.Pro, a US-based outsourced software development company, we're looking for contractors to join our global team of IT professionals helping tech companies scale their business through software engineering expertise. Operating as a remote-first company, our experts work across 55+ countries on five continents, giving us the flexibility and skillset to deliver high-quality engineering for projects of any size or complexity.

We invite a proactive and adaptable IT Specialist to join our IT Support Team at Dev.Pro – a company delivering high-scale projects in POS, restaurant business, healthcare, fintech, and other domains. You’ll work with internal users and contractors across different environments, gaining hands-on experience with a wide range of technologies and tools. This Brazil-based role combines operational responsibilities with day-to-day IT support and troubleshooting.

What's in it for you:

• Join a global IT company with 1,000+ specialists and a strong presence in Latin America
• Work hands-on with Google Workspace, Atlassian tools, operating systems, networks, and lab hardware
• Build your skills in IT support with opportunities to grow into SRE and DevOps roles

Is that you?

• Experience troubleshooting hardware, systems, and applications
• Experience working with macOS, Linux (Ubuntu), or Windows environments
• Experience configuring laptops, reinstalling operating systems, and setting up software
• Experience managing users and permissions in Google Workspace, Atlassian, or similar platforms
• Basic scripting knowledge or strong interest in Bash, PowerShell, or Python
• Experience sourcing and managing IT equipment
• Ability to create and maintain clear documentation
• Intermediate+ English level
• Strong communication, collaboration, and problem-solving skills
• Proactive, responsible, and team-oriented mindset with a willingness to learn

Desirable:

• Familiarity with SaaS systems and cloud services
• Previous experience in IT support, helpdesk, or system administration environments

Key responsibilities and your contribution

In this role, you’ll support day-to-day IT operations, equipment management, and technical troubleshooting.

• Support and administer macOS, Linux (Ubuntu), and Windows environments
• Troubleshoot and resolve hardware, system, and software issues
• Configure laptops, reinstall operating systems, and set up required software
• Manage users and permissions in Google Workspace, Atlassian, and other platforms
• Create and maintain organized technical documentation
• Handle IT equipment logistics, including sourcing, inventory management, and coordinating incoming and outgoing deliveries for contractors
• Support and maintain internal lab environments and networks
• Assist with basic scripting tasks and automation initiatives