Junior IT Specialist - OP02265

DEV; São Paulo; Hybrid; BRL 83,000 - 165,000; Full time

Benefits offered by this job

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Job summary

Dev.Pro, a US-based outsourcing company, is hiring a Brazil-based IT Specialist for our remote-first IT Support Team. You’ll work with internal users and contractors across environments, gaining hands-on experience with a wide range of technologies.

Responsibilities include troubleshooting hardware, software, and networks, managing users in Google Workspace and Atlassian, documenting processes, and supporting day-to-day IT operations.

Qualifications

• Experience troubleshooting hardware, systems, and applications.
• Experience working with macOS, Linux (Ubuntu), or Windows environments.
• Experience configuring laptops, reinstalling operating systems, and setting up software.
• Experience managing users and permissions in Google Workspace, Atlassian, or similar platforms.
• Basic scripting knowledge or strong interest in Bash, PowerShell, or Python.
• Experience sourcing and managing IT equipment.
• Ability to create and maintain clear documentation.
• Intermediate+ English level.
• Strong communication, collaboration, and problem-solving skills.
• Proactive, responsible, and team-oriented mindset with a willingness to learn.

Responsibilities

• In this role, you’ll support day-to-day IT operations, equipment management, and technical troubleshooting.
• Support and administer macOS, Linux (Ubuntu), and Windows environments
• Troubleshoot and resolve hardware, system, and software issues
• Configure laptops, reinstall operating systems, and set up required software
• Manage users and permissions in Google Workspace, Atlassian, and other platforms
• Create and maintain organized technical documentation
• Handle IT equipment logistics, including sourcing, inventory management, and coordinating incoming and outgoing deliveries for contractors
• Support and maintain internal lab environments and networks
• Assist with basic scripting tasks and automation initiatives

Job description

We are hiring in Brazil!

At Dev.Pro, a US-based outsourced software development company, we're looking for contractors to join our global team of IT professionals helping tech companies scale their business through software engineering expertise. Operating as a remote-first company, our experts work across 55+ countries on five continents, giving us the flexibility and skillset to deliver high-quality engineering for projects of any size or complexity.

We invite a proactive and adaptable IT Specialist to join our IT Support Team at Dev.Pro – a company delivering high-scale projects in POS, restaurant business, healthcare, fintech, and other domains. You’ll work with internal users and contractors across different environments, gaining hands-on experience with a wide range of technologies and tools. This Brazil-based role combines operational responsibilities with day-to-day IT support and troubleshooting.

What's in it for you:

• Join a global IT company with 1,000+ specialists and a strong presence in Latin America
• Work hands-on with Google Workspace, Atlassian tools, operating systems, networks, and lab hardware
• Build your skills in IT support with opportunities to grow into SRE and DevOps roles

Is that you?

• Experience troubleshooting hardware, systems, and applications
• Experience working with macOS, Linux (Ubuntu), or Windows environments
• Experience configuring laptops, reinstalling operating systems, and setting up software
• Experience managing users and permissions in Google Workspace, Atlassian, or similar platforms
• Basic scripting knowledge or strong interest in Bash, PowerShell, or Python
• Experience sourcing and managing IT equipment
• Ability to create and maintain clear documentation
• Intermediate+ English level
• Strong communication, collaboration, and problem-solving skills
• Proactive, responsible, and team-oriented mindset with a willingness to learn

Desirable:

• Familiarity with SaaS systems and cloud services
• Previous experience in IT support, helpdesk, or system administration environments

Key responsibilities and your contribution

In this role, you’ll support day-to-day IT operations, equipment management, and technical troubleshooting.

• Support and administer macOS, Linux (Ubuntu), and Windows environments
• Troubleshoot and resolve hardware, system, and software issues
• Configure laptops, reinstall operating systems, and set up required software
• Manage users and permissions in Google Workspace, Atlassian, and other platforms
• Create and maintain organized technical documentation
• Handle IT equipment logistics, including sourcing, inventory management, and coordinating incoming and outgoing deliveries for contractors
• Support and maintain internal lab environments and networks
• Assist with basic scripting tasks and automation initiatives