Junior Customer Success Manager (LATAM)

Sumsub; São Paulo; Teletrabalho; USD 20.000 - 30.000; Tempo integral

Resumo da oferta

A leading company in the verification platform space is seeking a Junior Customer Success Manager to enhance client relationships. This role involves managing clients, providing training, and collaborating with internal teams to ensure client success. Candidates should have experience in customer success or related fields, with strong analytical skills and proficiency in Google Sheets or MS Excel.

Serviços

Competitive compensation

Remote first company

Paid vacation and sick leave

Qualificações

• Prior experience as a Customer Success Manager, Account Manager, Business Development Manager, or Project Manager in related spheres.
• Basic understanding of KYC is a plus.

Responsabilidades

• Managing clients at all levels to help them succeed.
• Providing training and support to clients.
• Collaborating with various teams to represent client needs.

Conhecimentos

Analytical skills

Proactive approach

Advanced English

Ferramentas

Google Sheets

MS Excel

Descrição da oferta de emprego

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Sumsub has over 4000 clients across the fintech, crypto, transportation, trading and gaming industries including Duolingo, Bitpanda, Wirex, Avis, Exness, Flippa, italki, Bybit, LBANK, Gett, Kaizen Gaming, and TransferGo.

Our products are recognised by industry leaders like Gartner's Magic Quadrant, Forrester Wave and Frost Radar.

Now we are looking for a Junior Customer Success Manager who will build, keep and improve strong connections with our customers.

What You Will Be Doing:

• Managing clients on all levels: technical, business, and product and help them succeed in their goals.
• Managing and growing relationship with Key Client (stakeholders).
• Identifying opportunities and potential challenges.
• Providing clients with training and webinars.
• Introducing clients to the new features and handling new feature releases.
• Providing client feedback internally.
• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.

About You:

• Advanced English.
• Prior experience as a Customer Success Manager, Account manager, Business Development Manager, Project Manager in crypto, fintech, payments spheres.
• Basic understanding of KYC will be a big plus.
• Proficiency in Google Sheets / MS Excel.
• Strong analytical skills and proactive approach.

What We Offer:

• Competitive compensation in compliance with your professional expertise.
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• Remote first company – work from anywhere in the world.
• Paid vacation and sick leave.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.