Junior Customer Success Manager

Seedtag; São Paulo; Híbrido; BRL 40.000 - 80.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Client Success Manager, where you'll shape the future of contextual advertising. This role involves designing strategies to enhance client campaigns, analyzing performance metrics, and maintaining high client satisfaction. With a hybrid work model and a commitment to personal growth, you'll have opportunities for career development and learning. The company fosters an inclusive culture, offering perks like wellness apps and insurance plans. If you're passionate about digital advertising and client success, this is the perfect opportunity for you.

Serviços

Gympass access

Transportation voucher

Life insurance

Health insurance

Dental insurance

Online courses

English/Spanish classes

Team activities

Company offsites

Qualificações

• 3+ years in Media, Advertising, or Technology roles.
• Proficient in Excel for data analysis and insights.
• Strong communication and relationship-building skills.

Responsabilidades

• Design strategies for client campaigns to improve performance.
• Track campaign success metrics and client retention.
• Conduct post-campaign analysis for improvements.

Conhecimentos

Media experience

Advertising knowledge

Client relationship management

Data analysis

Communication skills

Problem-solving

Digital advertising understanding

Adaptability

Formação académica

Bachelor's degree in Marketing or related field

Ferramentas

Salesforce

Slack

Jira

Excel

DSP and SSP platforms

Descrição da oferta de emprego

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We’re looking for a Client Success Manager to join our team in São Paulo and help shape the future of contextual advertising as we continue to expand globally.

Who We Are

At Seedtag, we lead the way in contextual advertising with our machine learning-powered platform. Our technology provides superior brand safety, human-like content understanding, and advanced cookieless targeting, making ads more engaging and respectful. Founded by two ex-Googlers in 2014, we’ve grown to over 600 Seedtaggers across 18 countries, raising €250M to revolutionize digital advertising.

• During campaigns, design strategies to provide “Next Best Action” for clients that leverage upselling strategy that can improve campaign performance - new products, channels, audience targeting, etc.
• Initiate and execute client campaigns by agreed-upon timelines and budgets in partnership with the Ad Operations team.
• Respond to client inquiries and coordinate internal responses on time.
• Track pod retention rate, campaign success metrics (should aim for >90% KPI attainment), and incremental dollars.
• Achieve Quarterly Incremental Revenue Goals for key accounts inside the book of responsibility.
• Ensure clients receive regular campaign performance reports with detailed metrics and additional insights per their preferences [e.g., weekly, monthly].
• Monitor campaign performance regularly and make necessary adjustments in partnership with the Ad Operations team.
• Keep clients informed of any changes or issues affecting their campaigns promptly and professionally.
• Conduct post-campaign analysis within one week of campaign completion to identify areas for improvement.
• Escalate unresolved issues to senior management or Adops as necessary, summarising the problem and attempted solutions.
• Hold regular team meetings with necessary stakeholders outside to discuss client accounts, share updates, and collaborate on strategies.
• Leverage internal tools [e.g., Salesforce, Slack, Jira, etc.] for efficient internal communication and task management.
• Maintain a high customer satisfaction score.

What You’ll Need to Succeed

• You have 3+ years of Media, Advertising or Technology experience in a sales, marketing or support role, including internships.
• You understand key consumer trends with a focus on digital advertising, privacy and programmatic.
• You have assisted in executing either direct-sold or programmatic advertising campaigns
• You have basic knowledge of DSP and SSP platforms and partners such as DV360, The Trade Desk, LiveRamp, etc.
• You are proficient in Excel and regularly analyze data to generate insights and applicable learnings.
• You excel at building strong relationships with clients, with communication skills being one of your top attributes.
• You have a proven track record of client retention and growth
• You are proficient in English with excellent verbal and written communication skills.
• You have strong relationships with key agencies and clients.
• You are adaptive, organized, and analytical, regularly relying on your resourcefulness to arrive at solutions to ever-arising problems.

Why Join Seedtag?

Growth & Opportunity: A key moment to join with vast career development prospects.

Flexibility: At Seedtag, we work in a hybrid model.

Learning & Development: Online ODILO courses and optional English or Spanish group classes.

Inclusive Culture: We foster a supportive environment that values personal growth.

Fun & Connection: Participate in team activities, company offsites, and more!

• Gympass: Access to wellness apps with certified psychologists, nutritional plans, on-demand classes, and more.
• Transportation voucher (8 tickets per month, SPTrans).
• Life, health, and dental insurance plans.

Ready to join the Seedtag adventure? Send us your CV and let’s grow together!

At Seedtag, we’re committed to creating an inclusive environment where everyone can thrive. We welcome diverse perspectives as they fuel our innovation and growth. Please let us know if you require accommodations during the hiring process and we’ll ensure a positive and accessible experience.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Advertising, Consulting, and Customer Service

• Industries

  Advertising Services

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