IT Support Technician (Portuguese, English)

Aufiero Informática; Brasil; Teletrabalho; BRL 157 563 - 262 605; Tempo integral

Vantagens oferecidas por esta oferta de emprego

100% remote work

Paid vacation (15 days)

U.S. holidays off

Resumo da oferta

A technology company in Brazil is seeking a self-motivated IT Support Technician to provide remote support. The role includes offering T1/T2 assistance to customers and company users primarily in Spanish. Candidates should be proficient in English and Portuguese, and experience in troubleshooting hardware and networking is crucial. The position is remote and full-time, requiring a good internet connection and the ability to work independently as well as part of a team. Competitive salary offered in dollars with paid vacation.

Qualificações

• Must have a solid and stable Internet connection.
• Experience with both Windows and server environments is essential.
• Must be self-motivated and able to work remotely.

Responsabilidades

• Provide online T1/T2 support to customers and users in Spanish.
• Support via email, online meetings, IM, and phone calls.
• Contact vendor support occasionally.

Conhecimentos

Oral and written English

Oral and written Portuguese

Spanish

Understanding of computer hardware and networking

Basic knowledge of macOS X

Basic knowledge of Linux

Experience with Microsoft Windows

Analytical and critical thinking skills

Experience troubleshooting end-user issues

Experience working with tickets

Descrição da oferta de emprego

Job Overview

We're looking to hire a self‑motivated, hardworking IT Support Technician.

Role: provide online (i.e., remote) T1/T2 support to customers and sometimes company users in Spanish. Support via email/online meetings, IM, and phone calls. Occasionally contact vendor support.

This is a remote position.

Required Skills

• Oral and written English and Portuguese (technical oriented at least). Spanish is a plus.
• Understanding of computer hardware and networking.
• Basic knowledge of macOS X and Linux (server distributions).
• Experience with Microsoft Windows workstations and servers (and their services).
• Experience listening to and troubleshooting end‑user issues.
• Experience working with tickets/documenting work performed and issues.
• Analytical and critical thinking skills; can work alone and be self‑motivated, and also be part of an established team.

Must have:

• A solid and stable Internet connection, computer, headset with mic, etc.
• Agility and willingness to acquire new knowledge and adapt to changes.

Benefits

• 100% remote.
• Full‑time availability.
• Hiring modality BY CONTRACT with a company in the United States; payment in dollars (please send expected salary in that currency). U.S. holidays off.
• Paid vacation (15 days).