IT Support Specialist

Globus Medical; São Paulo; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An established industry player is seeking an IT Technical Support Specialist to join their team in São Paulo. This role is vital for ensuring smooth IT operations and providing exceptional support to employees. You will engage with various IT teams and vendors to troubleshoot issues, implement system updates, and maintain IT infrastructure. The ideal candidate will possess strong problem-solving skills and a customer-focused mindset. If you're passionate about technology and eager to contribute to improving patient care, this opportunity could be your next big step.

Qualificações

• Technical skills in Windows OS and office suite.
• Strong communication skills and customer-oriented approach.

Responsabilidades

• Provide tier II technical support for hardware and software issues.
• Assist with IT cybersecurity policies and compliance.

Conhecimentos

Windows OS

Office Suite

Endpoint Management

Mobile OS (Android & iOS)

Customer Service

Problem Solving

Formação académica

High School Diploma or Equivalent

Descrição da oferta de emprego

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.

Position Summary:

The IT Technical Support Specialist provides on-site technical assistance for the Sao Paulo office. You will be a key point of contact for hardware, software, and network support, ensuring smooth day-to-day IT operations. You will work closely with employees, IT teams, and vendors to troubleshoot issues, implement system updates, and maintain IT infrastructure. This role requires problem-solving skills, excellent customer service, and the ability to collaborate with other IT departments to support the location.

Essential Functions:

1. Service Operations
2. Provide tier II technical support, diagnosing and resolving issues for computers, mobile devices, printers, and hardware specific to the Sao Paulo environment.
3. Serve as the primary on-site IT support for high-priority or “white glove” issues involving employee onboarding, hardware, software, and network issues.
4. Help maintain an up-to-date inventory of all IT assets, including computers, peripherals, software licenses, and network equipment. Coordinate with the IT Asset management team regarding hardware purchases, warranty claims, and replacements.

Cyber Security:

1. Support IT cybersecurity policies including end-user training, password management, MFA, and endpoint security.
2. Ensure compliance with corporate IT standards and assist with security audits and incidents.

Technical Operations:

1. Collaborate with the technical operations team and assist with infrastructure-related issues involving servers, network, and back-office IT services.

Business Systems & Support:

1. Understand the business systems that the Sao Paulo location relies upon.
2. Serve as Tier 1 support to ensure that business system issues are well documented and routed to the correct support group.

Compliance and Conduct:

Adhere to the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other policies. Ensure compliance with applicable laws and regulations by completing training and maintaining knowledge of compliance as it applies to your role. Represent the company professionally, uphold ethical business practices, and support a respectful environment. Reasonable accommodations may be made for individuals with disabilities.

Qualifications:

• High school diploma or equivalent.
• Technical skills in Windows OS, office suite, endpoint management, mobile OS (Android & iOS), MFPs, and workspace management.
• Strong written and verbal communication skills.
• Ability to prioritize, solve tier 1 technical issues, and escalate when needed.
• Customer-oriented with a sense of urgency; collaborative team player.

Our Values:

• Passionate About Innovation: Committed to improving patient care through advanced technology.
• Customer Focused: Responds promptly to customer needs.
• Teamwork: Values collaboration, respect, accountability, and mutual support.
• Driven: Pursues goals with energy, passion, and resilience, overcoming obstacles to deliver solutions.

Physical Demands:

Must be able to sit, climb, balance, stoop, kneel, crouch, or crawl. Regularly lift/move up to 10 pounds; occasionally up to 25 pounds. Must have specific vision abilities including close, distance, color, peripheral, depth perception, and focus adjustment.

Globus Medical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin, or citizenship. We support a diverse and inclusive workforce.

Other Duties:

This job description is not exhaustive; duties may change at any time with or without notice.