IT Support Specialist

Swile; São Paulo; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

Uma empresa inovadora está em busca de um Especialista em Suporte de TI para garantir a melhor experiência possível para os colaboradores em São Paulo. O candidato ideal deve ter pelo menos 2 anos de experiência em TI, ser autônomo e ter habilidades em resolução de problemas. Esta posição envolve gerenciar solicitações de suporte, diagnosticar problemas de rede e manter o equipamento de TI em boas condições. Se você é uma pessoa comunicativa e apaixonada por tecnologia, esta é a oportunidade perfeita para você fazer a diferença em um ambiente colaborativo e dinâmico.

Qualificações

• Experiência mínima de 2 anos na área de TI.
• Capacidade de ser autônomo e resolver problemas de forma eficaz.

Responsabilidades

• Gerenciar suporte de nível 1 e 2 para usuários brasileiros.
• Manter e atualizar o inventário de hardware no escritório.

Conhecimentos

Suporte Técnico

Autonomia

Resolução de Problemas

Comunicação

Inglês Profissional

Ferramentas

Google Workspace

Slack

Notion

Descrição da oferta de emprego

The IT team is looking for his new IT Support Specialist who will be in charge of maintaining the best user experience possible for our Swilers in our Sao Paulo Office. Among this local perimeter, the IT Support Specialist will contribute with all the team, based in Sao Paulo and in France on improving our overall IT. She/He will have to deliver on projects with the team on some topics.

Requirements:

1. Able to be autonomous on IT support to handle BR tickets in a middle term range
2. Curiosity and eager to understand, test and learn technical topics
3. Full English proficiency (B2/C1)

Your mission:

1. Handle the support Level 1 and 2 for all Brazilian users
2. Be the 1st point of contact for all IT requests in our Sao Paulo office
3. Handle user's problems with their licenses and accesses
4. Supply teammates with small IT equipment (keyboards, mice, headsets…)
5. Perform an advanced diagnostic on network issues and take any action necessary to resolve it permanently
6. Take care of all Swilers in Sao Paulo
7. Prepare and animate all IT onboardings and offboardings (hardware, software and accesses)
8. Train our users to better use collaboration, communication and productivity tools
9. Keep in touch with our key stakeholders team on a regular basis to incorporate their feedback into our backlog of projects and actions
10. Maintain in good and operational state all IT equipment at the office
11. Regularly check the status of meeting rooms, network, wifi, printers…
12. Maintain and update the hardware inventory (laptop, accessories, spares)
13. Create and update support procedure documentation
14. When a new problem occurs, take the time to document how you resolved it
15. Document the setup and configuration of the different equipment so that any other member of the IT team can contribute to problem solving
16. Document the result of POCs you created to keep a record of what’s already been tried
17. Regularly perform root cause analysis on laptops, routers, or software solutions for frequent incidents and identify some patches to avoid new attempts, reduce the occurrence or find workaround to fix it more rapidly.
18. Deliver on the IT roadmap and on various IT projects (as various as handling the acquisition/rework of a new floor for our offices, setup of new IT solutions, updating OS version, migrating content from one platform to another, installing and setting up a new sound system, creating user trainings, replacing part of our mobile force, integrating new tools or automating recurring tasks or workflows…)

Our perfect candidate:

1. At least 2 years of experience in the IT field
2. Autonomous and problem solver: you are not afraid of testing new things and eager to learn deeply the technical aspects behind every topic
3. Precise and well organized: you ensure an accurate asset management and have a proper sense of priorities.
4. A people-person: you’ll be the first contact for all Swilers in Sao Paulo and will have to collaborate with many people, including the rest of IT team, who you can always collaborate with.
5. Technical and passionate: you aim to understand the root cause of the situation you encounter. You are motivated to discover and learn new technologies, and you are not afraid of doing things, experimenting and testing.
6. Professional English mandatory.

On-site position in São Paulo

Our stack:

Offices in Brazil and France

Laptop PC & Mac

SaaS: Google Workspace, Slack, Notion, Siit…